Hatch Benefits Overview

The Solutions Architect supports complex sales and implementations by leading technical discovery, evaluating CRM and API integrations, scoping technical complexity, delivering demos, and producing onboarding specifications. They own technical execution through go-live, collaborate with engineering, product, operations, account management, and sales, monitor integration health and onboarding performance, and communicate risks and tradeoffs. The role is hybrid in San Francisco and requires hands-on involvement across deals and deployments.

The Sales Engineer supports complex sales by discovering customer integration requirements, leading technical demos, assessing technical risk, and producing scope documents. They coordinate handoffs to onboarding, own technical implementation through go-live, conduct post-launch health checks, monitor integration and onboarding metrics, and communicate tradeoffs to Sales, Product, Engineering, and customers. The role also requires maintaining integration discovery processes and using SQL to analyze deal and implementation performance.

The Sales Engineer supports complex deals by leading technical discovery, evaluating CRM and API integrations, conducting technical demos, scoping implementation requirements, and producing technical scope documents. They remain the primary technical owner through onboarding and go-live, monitor integration health, identify risks, support post-launch QA, and communicate tradeoffs to Sales, Product, Engineering, and customers. The role also requires SQL-based analysis and maintaining integration discovery processes.