Highnote Benefits Overview

Own a portfolio of enterprise customers, coordinating implementation, production support, launches, and growth across internal teams. Drive retention, payment volume, revenue expansion, forecasting, and proactive account development. Build expertise in customer businesses and payments, influence cross-functional stakeholders, and scale customer success through tools, data, and insights. The role requires extensive customer-facing experience, payments or fintech knowledge, revenue ownership, analytical skills, executive communication, and independent program leadership.

Leads strategic finance for a high-growth payments company, including financial analysis, planning, forecasting, scenario modeling, reporting, burn and runway management, treasury, fundraising support, controls, audit readiness, and strategic initiatives. Partners with the CEO, COO, board, auditors, and Controller to guide decisions. Owns the finance technology stack and uses automation and AI to improve forecasting, reporting, invoicing, and reconciliation while maintaining auditability. Leads and scales the finance team.

Own and scale developer documentation for APIs and SDKs, set docs voice and tooling, build AI-backed workflows for drafting/reviewing docs, collaborate with engineers and PMs, and measure documentation quality for growth.