Jobs at IDT

Own end-to-end quality for an AI voice agent across LLM, speech, and telephony layers. Design conversational and adversarial scenarios, build evaluation frameworks for nondeterministic outputs, provision SIP testing environments, diagnose failures across the stack, expand automation, integrate CI/CD release gates, track quality metrics, and maintain traceable test coverage. The role requires Python automation, SIP/VoIP expertise, analytical test design, TMS and Jira experience, and advanced English.

Lead quality assurance for a telecom billing platform, owning end-to-end testing across rating, mediation, invoicing, taxation, payments, reconciliation, and revenue assurance. Establish test strategy, documentation, traceability, quality metrics, and release-readiness standards. Lead automation prioritization and review test suites without being the primary implementer. Investigate billing discrepancies using SQL and telecom traces, enforce testable requirements, mentor QA engineers, and communicate quality risks.

Own the end-to-end travel eSIM product roadmap, including catalog, pricing, purchase-to-activation funnel, partner economics, launches, and lifecycle management. Lead market research, product analytics, funnel optimization, and cross-functional delivery across engineering, marketing, sales, support, and external roaming partners. Develop PRDs, influence scrum-team prioritization, track conversion, activation, ARPU, retention, and margin, and support B2B onboarding and sales enablement.

Execute and optimize paid mobile user acquisition campaigns across social and digital channels for two apps. Analyze the funnel from impressions through conversions, manage CPI, CPA, and ROAS targets, conduct creative A/B testing, and translate performance data into optimization actions. Collaborate with creative teams, explore new acquisition channels, and use AI tools to improve marketing workflows, creative production, copywriting, and analysis.

Execute and scale paid user acquisition campaigns across channels (Google, Meta, TikTok, Snapchat, Reddit, X). Optimize toward CPI/CPA/ROAS, analyze full funnel from impression to downstream conversions, run creative A/B tests, collaborate with designers, and experiment with new channels and AI tools to grow app users for Boss Money and Boss Revolution.

Drive new enterprise Voice and SMS business in LATAM: generate pipeline, meet sales goals, educate prospects on IDT products, collaborate with marketing and account teams, manage CRM and transition closed deals to account management.

The Customer Success Manager drives customer experience and retention by managing relationships, ensuring product adoption, and identifying growth opportunities.

Execute and optimize paid user acquisition campaigns for B2C mobile apps across social and digital channels. Analyze the funnel from impressions through conversions, manage CPI, CPA, and ROAS targets, support creative A/B testing, collaborate with design teams, and turn performance insights into optimization decisions. The role also involves testing new channels, exploring AI tools, and contributing to app growth strategies.