The Customer Success Manager partners with school districts to build strategic long-term relationships, enhance engagement, and drive adoption of technology through insights and accountability.

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

Lead the product strategy for a new suite of K-12 administrative tools, managing the product lifecycle and mentoring a product team while ensuring cross-functional collaboration for enterprise solutions.