Jobs at Instructure

Leads the Southeast regional sales organization for K12 education technology solutions. Responsibilities include developing sales strategy, exceeding revenue targets, recruiting and coaching Account Executives and Sales Managers, managing customer and partner relationships, forecasting pipeline, monitoring market trends, coordinating go-to-market efforts, managing budgets, and representing the company at industry events. Requires extensive B2B software sales leadership experience, EdTech knowledge, CRM proficiency, and travel up to 50%.

Manage Instructure’s global accounts payable and travel-and-expense functions while leading a team of four. Own invoice processing, approvals, payment runs, reconciliations, accruals, month-end close, vendor inquiries, tax reporting, internal controls, audit support, and AP performance metrics. Partner with Procurement, Treasury, Accounting, and budget owners to resolve issues, improve workflows, document procedures, and drive automation across Coupa, Brex, and NetSuite.

Drive revenue growth by selling educational technology solutions to new and existing B2B clients. Manage complex enterprise sales cycles from prospecting through contract negotiation, build stakeholder relationships, exceed sales quotas, maintain CRM forecasts, collaborate with sales engineering and customer success, support post-sale expansion, attend industry events, and mentor junior sales team members.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage medium and large customer renewal accounts, developing retention and expansion strategies, preparing complex quotes, forecasting renewals, and leading negotiations. Collaborate with Customer Success, Sales, Product, and Marketing teams to optimize account outcomes. Serve as a subject matter expert on quoting tools and CRM practices, maintain data integrity, track performance metrics, and identify process improvements.

Provides strategic consulting, coaching, professional development, and change leadership for institutions using Instructure products. The role develops curriculum and assessment strategies, creates adoption resources, supports Canvas LMS and Mastery Connect administration, guides product-related initiatives, trains educators and administrators, and builds stakeholder relationships to improve product adoption, engagement, and instructional outcomes.

Corporate Accounting Manager overseeing global accounting operations, month-end and quarter-end close, reconciliations, accruals, payroll, royalties, fixed assets, leases, SOX-compliant controls, and audit schedules. The role leads staff accountants, improves scalable accounting processes, integrates AI agents to automate close activities, supports systems implementations and M&A integrations, and partners cross-functionally to deliver accurate, audit-ready financials.

Leads the NORAM scaled Customer Success organization and defines global scaled and digital customer strategies. Builds teams, coverage models, customer journeys, lifecycle communications, and 1:many engagement programs. Partners with Sales, Renewals, Marketing, Product Marketing, Communications, and regional leaders to improve retention, expansion, adoption, and customer value. Uses AI, automation, analytics, and cohort-based insights to scale personalized engagement and establish global operating standards.

Own the content strategy and roadmap for Instructure’s Mastery Predictive Assessment and Mastery College Prep Assessment. Partner with psychometricians, content experts, customers, engineering, data, support, marketing, and sales to maintain assessment quality, guide product direction, gather insights, define requirements, and deliver content at scale. Use data, customer feedback, experimentation, and AI tools to drive adoption, growth, and student outcomes.

Build and maintain production AI tools for marketing, including content generation, meeting preparation, SDR workflows, case study automation, and integrations with marketing platforms. Develop and evaluate prompts, monitor quality, troubleshoot live tools, document solutions, train marketing users, and support AI project intake. The role requires API integration, automation, basic scripting, strong communication, and comfort working in an evolving environment.

Own the vision, strategy, and roadmaps for shared platform services and cross-product initiatives. Partner with engineering, design, legal, compliance, and internal development teams to define reusable components, translate technical and regulatory requirements into specifications, manage product lifecycles, monitor adoption and performance metrics, and drive continuous improvement. The role also applies AI-enabled workflows and leads cross-functional collaboration across the organization.

Own Salesforce as a product, setting the roadmap for Sales Cloud, Service Cloud, CPQ, Agentforce Revenue Management, and connected applications. Lead a four-person CRM product management team responsible for requirements, delivery, testing, and data quality. Partner with executives and CRM engineering, development, and administration teams to prioritize capabilities and expand AI use across the CRM ecosystem. This is a remote role reporting to the VP of Enterprise Systems and Technology.

Drive new business, upsell, and cross-sell opportunities for Instructure’s education solutions within an assigned K-12 territory. Build district relationships, conduct consultative needs analyses, tailor proposals and presentations, guide purchasing decisions, forecast sales, maintain Salesforce records, and consistently achieve quotas. The role is remote, preferably based in the Western U.S., and requires travel up to 50%.

Leads government affairs, public policy, and go-to-market strategy for Instructure’s Business and Government vertical. Builds public-sector sales pipelines, tracks legislation, advises internal teams, manages advocacy partners, develops procurement strategies, maintains policymaker relationships, and connects policy engagement to revenue and customer impact. The role also supports strategic partnerships, international policy efforts, and executive advisory work.

Leads higher education government affairs and go-to-market strategy across North America. Builds policy-driven deal pipelines, monitors legislation, advises internal teams and senior customers, manages advocacy partners, develops procurement strategies, and demonstrates how government engagement drives revenue and customer impact. The role also supports international public policy initiatives and represents Instructure with policymakers, agencies, education associations, and business leaders.

Manage complex higher-education SaaS renewal accounts, developing retention and expansion strategies, preparing quotes, forecasting renewals, negotiating contracts, and collaborating with Customer Success, Sales, Product, and Marketing teams. The role also serves as a CRM and quoting-tools subject matter expert, tracks performance metrics, and supports process improvements. Travel may be required up to 20%.

Drive revenue growth across K-12 education accounts by developing strategic account plans, generating and closing new business, managing full sales cycles, negotiating contracts, and building executive-level client relationships. Demonstrate education technology value through presentations and product demonstrations, collaborate with sales and product teams, maintain CRM forecasts, and stay informed on industry trends. Travel approximately 30% for client engagement and industry events.

Manage complex customer renewal portfolios, developing retention and expansion strategies for high-value accounts. Responsibilities include preparing renewal quotes, forecasting, negotiating contracts, collaborating with Customer Success and Sales teams, maintaining CRM and quoting-tool data integrity, communicating product updates, and reporting renewal metrics. The role requires strong relationship management, negotiation, analytical, and process-improvement skills, with advanced Salesforce, Gainsight, and Clari proficiency.