Jobs at Intermedia Cloud Communications

Designs, builds, and supports API and IVR integrations for enterprise contact centers. Responsibilities include gathering customer requirements, developing backend services, webhooks, middleware, and automation workflows, transforming data, integrating CRM and payment systems, troubleshooting production issues, applying security practices, writing tests and documentation, and leading technical design discussions. The role also provides customer-facing implementation consulting and post-implementation escalation support.

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Provides Salesforce governance, Power BI analytics, pipeline and forecast reporting, process adherence, and temporary inside-sales coverage for Partner Sales Executives. Supports partner and customer engagements, opportunity progression, pricing, demonstrations, approvals, and follow-up during temporary absences. Maintains sales continuity, documents activities, identifies performance and pipeline risks, and coordinates internal teams to support opportunities while preserving assigned relationship ownership.

Develops revenue through channel partners by prospecting, presenting Intermedia cloud communication solutions, building territory plans, supporting partner business development and marketing, and managing pre- and post-sale relationships. The role coordinates with internal teams to ensure successful partner and customer experiences, while driving sales enablement and executive relationship building. Requires extensive channel or outside sales experience, value-based selling expertise, strong communication skills, and teamwork in a matrixed environment.

Own end-to-end go-to-market launches for AI products by building launch plans, coordinating cross-functional stakeholders, tracking readiness, managing communication cadences, and reporting risks and status to senior leadership. The role also coordinates usability testing, customer feedback, go/no-go reviews, and post-launch retrospectives while ensuring marketing, sales, support, training, solution architecture, and documentation teams are aligned.

Leads Intermedia’s global accounting organization and financial reporting operations, including GAAP compliance, audits, tax, internal controls, revenue accounting, close processes, and business combinations. Partners with executive leadership on strategy, projections, growth initiatives, and operational improvement. Builds and mentors a high-performing global team while advancing technology-enabled automation and process efficiency across the CFO organization.