Intradiem
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Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.
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The Marketing Automation Specialist will manage campaign execution, lead scoring, analytics, AI workflows, and data governance, collaborating across teams to enhance marketing operations.
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The Director of Enterprise AI Enablement will lead AI transformation initiatives, manage an AI Enablement team, oversee AI product selection, and ensure best practices in AI governance, fostering a culture of innovation and change management across the organization.
