iT1 Benefits Overview

Provide internal and customer-facing managed infrastructure support, including monitoring, incident response, systems administration, network troubleshooting, Azure and virtualization administration, escalation management, documentation, and change activities. Resolve incidents within SLA targets, participate in root cause analysis, maintain infrastructure records, and use PowerShell automation to improve operations. The role also serves as a technical escalation point and mentors junior engineers.

Provides Tier 3 operational ownership and engineering support for complex enterprise networks and communications infrastructure. Responsibilities include incident response, troubleshooting, root-cause analysis, approved changes, patching, monitoring, documentation, carrier and vendor coordination, and service improvement. Supports Cisco networking, firewalls, SD-WAN, VPN, wireless, optical networks, voice, unified communications, and related monitoring platforms. The role also requires client communication, technical documentation, after-hours maintenance participation, and collaboration within a 24/7 managed-services environment.

Senior full-stack engineer responsible for architecting, developing, deploying, monitoring, and supporting production capabilities across a React, Node.js, PostgreSQL, Rust, and Azure Kubernetes platform. The role includes delivering AI and LLM features, owning complex technical initiatives, improving reliability and security, contributing to architecture and engineering standards, partnering with stakeholders, and mentoring engineers.