Jobs at ModMed

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Own post-sale relationships for strategic healthcare clients, driving retention, expansion, adoption, and advocacy. Advise customers on product value, stabilization, training, and workflow improvements; monitor engagement and churn metrics; identify upsell opportunities; resolve escalations; document communications in Gainsight and Salesforce; lead customer health reviews; and support other customer success managers.

Provides frontline B2B SaaS product support to Klara users through phone, email, and chat. Troubleshoots software issues, performs browser and API diagnostics, documents and escalates complex problems, authors knowledge-base content, collaborates cross-functionally, and recommends workflow improvements using AI productivity tools. The role requires strong customer communication, multitasking across support channels, and availability from 11 a.m. to 8 p.m. EST, including occasional weekends.

Design and implement scalable analytics/data models and dbt pipelines, manage Databricks, build dashboards and BI solutions, partner with business stakeholders, support CRM/marketing analytics, and explore GenAI/ML opportunities to deliver reliable, automated data products.

Drive revenue growth for revenue cycle management solutions across a strategic territory. Develop sales strategies, acquire and expand large healthcare accounts, manage the full sales cycle, build executive relationships, present tailored value propositions, forecast pipeline, collaborate on onboarding, monitor market trends, and represent the company at industry events. The role requires deep healthcare revenue cycle knowledge, strategic sales expertise, quota achievement, negotiation skills, and domestic travel up to 25%.

Showcase ModMed’s EHR and ancillary healthcare software through clinical discovery, workflow analysis, and onsite or remote demonstrations. Partner with sales teams to advance opportunities, address clinical and operational needs, complete RFI/RFP materials, support sales and marketing events, and transition qualified clients to professional services. The role requires strong healthcare workflow knowledge, presentation skills, and up to 50% domestic travel.

Manages and negotiates high-volume commercial agreements, including SaaS subscriptions, MSAs, SOWs, NDAs, DPAs, and BAAs. Supports Sales and Procurement with deal enablement, contract workflows, risk reviews, healthcare compliance, CLM administration, templates, reporting, audit readiness, and process training. Coordinates with Security, Privacy, Finance, and Customer Success while escalating non-standard risks to attorneys.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Generates qualified sales opportunities through inbound and outbound prospecting, cold calls, email campaigns, and LinkedIn outreach. Researches prospects, communicates product value, overcomes objections, qualifies leads, schedules demonstrations for Regional Sales Managers, and maintains accurate activity records in sales tools. The role requires meeting opportunity quotas while developing healthcare industry knowledge and foundational sales skills.

Leads enterprise AI and data governance, including AI allowlist management, data classification, DSPM/DLP requirements and validation, data-flow tracking, privacy assessments, vendor risk reviews, and policy evolution. Partners with Legal, Security, and Engineering to implement privacy-by-design and align governance with GDPR, CCPA, NIST AI RMF, and the EU AI Act.

Architects an AI-first talent acquisition ecosystem by redesigning recruiting workflows, developing enablement playbooks, training recruiters and hiring managers, managing technology adoption, optimizing Workday and ATS integrations, and building analytics dashboards. The role translates AI and process data into actionable insights, improves hiring efficiency and quality, supports global change management, and establishes structured candidate assessment criteria.

Leads a team delivering Customer Success reporting, dashboards, KPI frameworks, and operational analytics. Oversees reporting accuracy, data integrity, recurring metrics, workflow improvements, and automation. Partners with Customer Success and services leadership to translate business needs into analytical requirements, prioritize initiatives, standardize reporting methodologies, and communicate performance insights. Coaches analysts, manages workload and development, and supports data-driven operational decision-making and scaling.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Lead development and delivery of sales training, onboarding, and enablement content for SaaS sales teams. Use data to measure impact, manage LMS content, train on CRM/CPQ tools, collaborate cross-functionally, mentor enablement peers, and support special projects to drive revenue and sales effectiveness.

Lead enterprise PMO to drive an organizational maturity roadmap, establish governance and executive operating rhythms, maintain integrated master plans, track budgets and risks, coordinate cross-functional stakeholders and executives, support controls and compliance upgrades, manage external partners, and enable change management to ensure disciplined execution of strategic initiatives.