Mudflap Benefits Overview

Own post-onboarding customer support training, coaching, quality assurance, product enablement, LMS administration, certifications, and career development programs. Partner with Support, Product, Engineering, and Operations teams to prepare agents for product and process changes. Use QA, CSAT, productivity, training completion, and proficiency metrics to identify performance opportunities and improve support quality. Develop scalable learning paths and coaching programs that strengthen customer care and Team Lead capabilities.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.