Mudflap Benefits Overview

Own investigation and resolution of settlement-related issues for merchant and fleet partners. Research transaction discrepancies, coordinate cross-functionally, communicate with partners, support reconciliation and reporting, and improve settlement processes and tooling using repeatable workflows and AI.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.