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As the Principal Marketing Operations Architect, you will oversee marketing automation systems like Marketo and Salesforce, drive campaign effectiveness, enhance lead management processes, and partner with sales teams to ensure operational excellence across the marketing technology stack.
The VP of Customer Success leads the Customer Success, Onboarding, and Professional Services teams to enhance customer experience and retention. They drive operational efficiency, manage a high-performing team, and collaborate cross-functionally to align customer success strategies with business objectives, while also fostering a culture of innovation and development within the team.
The Key Account Manager is responsible for managing and expanding relationships with 10-15 major accounts, focusing on retaining business and driving revenue through strategic partnerships. Key responsibilities include collaboration with Customer Success Managers, managing contracts and negotiations, and improving internal processes for customer support.