Outset AI Offices

Own end-to-end qualitative research projects for enterprise customers, including study scoping, interview guide design, participant recruitment, fieldwork oversight, analysis, and customer readouts. Translate business questions into structured studies, optimize customer-built research, manage recruitment operations, deliver actionable insights, and support successful pilots and ongoing partnerships. Collaborate with sales, customer success, research managers, contractors, and internal operations teams while identifying platform and process improvements.

Lead the company’s macOS environment as an onsite individual contributor. Manage the full Apple device lifecycle, Jamf administration, endpoint security, employee support, identity and access workflows, and office connectivity. Build secure automations using Python, shell scripting, APIs, webhooks, and AI tools. Administer Slack and integrations with Rippling, Google Workspace, and Jamf while improving onboarding, offboarding, compliance, documentation, and incident-response processes.

Own strategic enterprise and mid-market customer relationships, serving as a trusted advisor through adoption, renewals, expansion, and long-term success. Develop account plans, drive commercial health, identify growth opportunities, and partner with Sales on expansion. Translate customer feedback for Product and Engineering, forecast retention and growth, and manage executive stakeholder relationships across a portfolio of high-value SaaS accounts.