Jobs at PagerDuty

Lead strategic procurement for software, SaaS, cloud, and professional services suppliers. Partner with executives and cross-functional teams on vendor strategy, renewals, supplier performance, risk mitigation, and high-value contract negotiations. Optimize procure-to-pay and source-to-contract workflows using AI, automation, analytics, Coupa, and CLM tools. Develop category strategies, negotiate commercial terms, and support procurement process and system improvements as an independent contributor.

Design and manage automated commercial lifecycle programs across email, in-app, and Slack to drive customer awareness, adoption, expansion, and retention. Analyze engagement and usage data, run A/B tests, optimize journeys, and translate findings into recommendations for leadership. Collaborate with Sales, Customer Success, Product, Marketing, and Analytics while using AI tools and automation platforms to prototype, scale, and improve customer programs.

Leads Americas sales and customer success operations, including planning, forecasting, pipeline and renewal governance, operating cadences, coverage models, customer lifecycle processes, metrics, and strategic go-to-market initiatives. Partners with Sales, Customer Success, Finance, People, IT, and Applications to improve productivity, systems, automation, and decision-making. Manages and develops a team while advising senior and executive leadership.

Leads Customer Success strategy and operations, including segmentation, coverage models, retention planning, executive reporting, technology ownership, health scoring, dashboards, renewal forecasting, AI workflow deployment, capacity planning, compensation design, and cross-functional programs. Builds scalable processes and mentors the CS Strategy & Operations team while improving retention, expansion, adoption, and CSM productivity.

Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing the AR calendar and database, responding to research requests, measuring program impact, and conducting competitive and market research. The role partners closely with product marketing and cross-functional stakeholders to strengthen company and product positioning.

Deploy and expand PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability systems; run customer pilots; resolve adoption blockers; and contribute production code to the core product. Provide architectural guidance, define account roadmaps, evaluate agent capabilities, and help customers progress from AI-assisted incident response to safe autonomous operations.

Generates new business opportunities through inbound and outbound prospecting. Researches accounts, contacts senior executives, qualifies leads, documents opportunity details using MEDDICC, and builds pipeline for Account Executives. Uses consultative, value-based selling to align PagerDuty solutions with customer needs while prioritizing accounts, managing outreach, and maintaining accurate follow-up.

Conduct outbound prospecting to enterprise accounts, communicate PagerDuty’s value proposition, qualify interest, engage practitioners and management, and generate pipeline for Account Executives. The role uses phone, email, video, and social channels while maintaining accurate sales activity in Salesforce, Sales Navigator, Gong Engage, and Demandbase. Success requires meeting sales goals, managing multiple leads, collaborating effectively, and adapting to a fast-paced environment.

Create motion and static brand assets for social, advertising, campaigns, presentations, events, and video. Collaborate with creative, marketing, communications, and events teams to deliver polished work through a creative request pipeline. Maintain brand consistency, manage multiple projects, respond to feedback, and use AI tools such as Claude and Gemini to accelerate ideation and production.

Manage worldwide tax provisions, financial statement disclosures, corporate tax returns, tax credits, audits, tax accounts, SOX controls, transfer pricing documentation, intercompany transactions, and tax planning initiatives. The role requires collaboration with auditors and cross-functional teams while ensuring compliance with global tax regulations.

Leads and scales global sales enablement for sales, customer success, and partnership teams. Develops training, onboarding, certification, coaching, playbooks, competitive intelligence, messaging, and enablement content. Oversees platforms such as Highspot and MindTickle, drives adoption of sales tools, measures program impact, improves sales processes, and communicates enablement strategy and KPIs across global organizations.

The Senior HRIS Analyst administers and enhances PagerDuty’s Workday ecosystem across HCM, compensation, onboarding, benefits, payroll, and security. Responsibilities include configuration, troubleshooting, audits, release testing, AI feature implementation, automation, stakeholder collaboration, user adoption, and responsible AI governance. The role requires maintaining data integrity, evaluating new Workday capabilities, and partnering with Security, Legal, and IT on privacy, access controls, and change management.

Owns a territory of mid-sized SaaS customer accounts, driving expansion through upselling, cross-selling, consultative selling, and executive engagement. Responsibilities include developing territory and account plans, identifying growth opportunities, managing Salesforce pipeline forecasts using MEDDICC, increasing Operations Cloud adoption, and collaborating with solution consultants, customer success, renewals, and product teams. The role requires 3–5 years of B2B SaaS or enterprise software sales experience and is based in a hybrid San Francisco location.

Own and expand an enterprise customer portfolio through upselling, cross-selling, strategic account planning, executive engagement, and complex multi-product SaaS sales. Drive Operations Cloud adoption, articulate business value and ROI, manage Salesforce forecasts using MEDDICC, coordinate technical validation, and collaborate with Customer Success, Product, and Renewals teams to support retention and growth.

Leads sales planning, forecasting, quota and compensation design, capacity hiring, go-to-market strategy, and operational improvements. Partners with senior sales and cross-functional leaders to drive revenue growth, productivity, and process alignment. Manages and mentors sales operations staff while delivering strategic analysis and executive-level support.

Partner with leaders and managers on employee engagement, retention, organizational effectiveness, talent management, performance, and change initiatives. Lead complex global employee relations cases and HR program execution, support international mobility, and use people analytics for strategic decisions. Drive AI/ML adoption and optimize HRBP workflows through scalable, AI-augmented solutions.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

Partner with sales and product teams to run technical discovery workshops, own end-to-end Proof of Value engagements, deliver custom demos, assess Operations Cloud lifecycles, build technical champions, and document CRM feedback to drive SaaS adoption.

The Sales Strategy and Operations Manager designs and executes sales compensation plans, manages sales forecasting processes, and builds performance analytics to support sales teams and organizational goals.

Design, configure, implement, and administer PagerDuty's Workday ecosystem across Core HCM, Compensation, Onboarding, Benefits, Payroll, and Security. Lead feature release testing, evaluate and deploy AI-enabled Workday capabilities, automate reporting and workflows, maintain data integrity through audits, and partner with stakeholders, Security, Legal, and IT to drive user adoption and responsible AI governance.