Jobs at PagerDuty

Owns a territory of mid-sized SaaS customer accounts, driving expansion through upselling, cross-selling, consultative selling, and executive engagement. Responsibilities include developing territory and account plans, identifying growth opportunities, managing Salesforce pipeline forecasts using MEDDICC, increasing Operations Cloud adoption, and collaborating with solution consultants, customer success, renewals, and product teams. The role requires 3–5 years of B2B SaaS or enterprise software sales experience and is based in a hybrid San Francisco location.

Own and expand an enterprise customer portfolio through upselling, cross-selling, strategic account planning, executive engagement, and complex multi-product SaaS sales. Drive Operations Cloud adoption, articulate business value and ROI, manage Salesforce forecasts using MEDDICC, coordinate technical validation, and collaborate with Customer Success, Product, and Renewals teams to support retention and growth.

Own front-end tracking, reporting, dashboards, and analytics for marketing websites and growth funnels. Analyze performance, conduct ad hoc investigations, and deliver actionable recommendations to digital and web marketing stakeholders. Lead A/B testing and experimentation, interpret statistical results, support tracking and dashboard documentation, and collaborate with developers and analytics teammates. Translate business questions into technical requirements while helping marketing teams improve leads, pipeline, revenue, and ROI.

Develop and execute strategic communications for PagerDuty’s go-to-market and commercial organizations. Partner with executive and cross-functional leaders to craft global messaging, manage communication channels, produce presentations and written content, lead town halls, handle critical customer communications, and measure engagement. The role requires strong storytelling, writing, stakeholder management, and campaign planning skills in a fast-paced hybrid environment.

Lead strategy, planning, and execution for PagerDuty-hosted and third-party sponsored B2B events and trade shows. Manage logistics, vendors, agencies, staffing, budgets, and on-site operations while partnering with marketing, sales, product, and customer success teams. Develop enablement resources, track event performance, analyze metrics, optimize programs, and communicate plans and results to executives and stakeholders. The role supports pipeline creation, customer acquisition, registration targets, executive meetings, and brand growth.

Owns PagerDuty’s pricing and monetization strategy across packaging, feature tiering, usage-based models, SKU architecture, discount governance, and monetization infrastructure. Leads pricing experimentation, migration of legacy customers, field enablement, financial modeling, and performance analysis. Partners extensively with Product, Engineering, Sales, Finance, Marketing, and Revenue Operations, while managing and developing a pricing team and driving measurable ARR and commercial outcomes.

Leads sales planning, forecasting, quota and compensation design, capacity hiring, go-to-market strategy, and operational improvements. Partners with senior sales and cross-functional leaders to drive revenue growth, productivity, and process alignment. Manages and mentors sales operations staff while delivering strategic analysis and executive-level support.

Support global sales teams through deal intake, order forms, deal guidance, system updates, reporting, issue resolution, and process improvements. Educate and mentor sales and Deal Desk teams, maintain documentation, support enablement and new sales initiatives, and drive data quality projects across sales operations. The role requires cross-functional collaboration with Sales, Finance, Marketing, Security, and IT while managing high transaction volumes accurately.

Partner with leaders and managers on employee engagement, retention, organizational effectiveness, talent management, performance, and change initiatives. Lead complex global employee relations cases and HR program execution, support international mobility, and use people analytics for strategic decisions. Drive AI/ML adoption and optimize HRBP workflows through scalable, AI-augmented solutions.

The IT Product Manager will lead billing and revenue systems management, focusing on Zuora solutions, and drive financial system strategies, agile development, compliance and AI-driven process innovations.

Draft, review, and negotiate SaaS and AI-related commercial agreements; build templates, CLM processes, and Legal AI-driven workflows; advise go-to-market, sales, and partners; coordinate with finance, security, product, privacy, and support to align contract terms and enable deal velocity.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

Partner with sales and product teams to run technical discovery workshops, own end-to-end Proof of Value engagements, deliver custom demos, assess Operations Cloud lifecycles, build technical champions, and document CRM feedback to drive SaaS adoption.

Lead corporate strategy and execution for PagerDuty, focusing on enterprise AI, DevOps, and observability. Conduct market analysis, build financial models, drive cross-functional initiatives, support M&A, and develop a high-performing strategy team to translate strategy into measurable business outcomes.

The Sales Strategy and Operations Manager designs and executes sales compensation plans, manages sales forecasting processes, and builds performance analytics to support sales teams and organizational goals.

As Senior Product Manager for AI and Automation at PagerDuty, you will strategize and execute product development across automation and cloud services, focusing on autonomous SRE agents' functionalities and integration with AI/ML.

Support public company legal operations including SEC filings (10-K, 10-Q, 8-K, proxy statements), Section 16 reporting, board and committee administration, board portal management, subsidiary and entity maintenance, D&O processes, and cross-functional compliance projects. Coordinate annual meeting logistics, insider trading/blackout processes, and operational legal tasks while partnering with Finance, IR, HR, and others.

Serve as the primary finance business partner for GTM: own ARR and revenue forecasting, retention and pipeline analysis, expense and headcount planning, and sales compensation support. Lead annual planning and quarterly forecasting, build durable self-serve reporting and AI-assisted workflows, and prepare executive-level analyses for CRO/CFO/Board decision-making. Modernize finance tooling and drive scenario modeling and variance analysis to inform go-to-market strategy.

Lead and run PagerDuty's competitive intelligence program: monitor competitors, deliver battlecards and enablement to sales, perform win/loss analysis, train field teams, partner with product and PMM, and use AI/automation to speed research and content delivery to improve win rates.

Owns a defined territory of mid-sized customer accounts, driving revenue expansion through upselling, cross-selling, consultative selling, and executive engagement. Develops territory and account plans, identifies growth opportunities, manages Salesforce pipeline forecasts, promotes PagerDuty Operations Cloud adoption, and collaborates with solution consultants, customer success, renewals, and product teams. Requires B2B SaaS sales experience, quota attainment, C-level selling skills, and familiarity with Salesforce and complex sales methodologies.