Parachute Health Benefits Overview

Design, build, and maintain core platform services, Ruby web applications, and SDLC agentic workflows. Improve observability, tooling, datasets, and reliability; drive architectural direction and cross-team enablement.

Lead and mentor a small CSM team while carrying a portfolio of complex, high-value accounts. Develop playbooks, run EBRs, drive renewals and expansion, act as escalation resource, partner with VP on strategy and operations, and improve CS processes, tooling, and cross-functional handoffs.

Own post-sale relationships for a portfolio of complex enterprise healthcare customers (DME/HME and health systems). Drive adoption, build multi-year account plans, lead executive reviews, manage renewals and expansion, mitigate churn, and coordinate cross-functional teams (Implementation, Product, Support) to deliver measurable operational and financial outcomes.