Runpod
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Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Customer-facing technical engineer supporting sales and onboarding for Runpod's AI cloud. Troubleshoot escalated issues, build POCs, collaborate with engineering and product, create documentation, and train customers to ensure smooth deployment and operation of AI workloads.
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Ensure stability and resilience of Runpod's distributed AI platform by defining SLIs/SLOs, leading incident response, building observability and reliability tooling, automating operational workflows, and partnering with engineering teams to reduce toil and improve production readiness.
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Lead and scale core cloud and bare-metal infrastructure including SRE, global and HPC networking, and distributed storage. Define SLOs/SLAs, incident response, observability, and IaC. Architect InfiniBand/RoCE networks and high-performance storage to support large GPU workloads. Hire and mentor managers and senior ICs, partner with product and program teams to forecast capacity and drive reliability, throughput, and low-latency infrastructure at scale.
