Seamless.AI Benefits Overview

Own retention, engagement, and growth for a portfolio of mid-market SaaS customers. Serve as the primary customer contact, monitor adoption and health, mitigate churn, lead renewals, identify expansion opportunities, manage escalations, coordinate cross-functional resolutions, and communicate customer feedback. Use consultative selling and high-touch and tech-touch engagement to maximize customer value and lifetime value.

Conduct outbound prospecting through cold calls and emails, qualify leads, demonstrate product value, address objections, maintain account records, and collaborate with Account Executives to advance qualified opportunities. The role requires learning SaaS product capabilities, researching prospects and personas, building relationships, and contributing to business development goals in a fully remote environment.

Own Seamless’s lifecycle marketing and product-led growth engine across prospect, trial, free-user, customer, expansion, and retention journeys. Build multi-channel automation, segmentation, lead scoring, behavioral triggers, onboarding, nurture, conversion, and retention programs. Partner with Product, Engineering, Sales, Customer Success, Data, and Revenue Operations to improve activation, self-serve revenue, product-qualified leads, sales handoffs, expansion, and retention through experimentation and AI-enabled workflows.