Jobs at ServiceNow

Own product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI. Define consumption-based pricing and monetization, build telemetry and metering, partner with platform and enterprise application teams, drive adoption and consumption metrics, and lead field messaging and industry partnerships.

Lead an 8-engineer team owning Build Agent's evaluation framework, model benchmarking, and telemetry. Define eval strategy, prompt sets, scoring, and failure taxonomy; drive cross-team accountability to turn findings into owned fixes; manage staffing and performance; represent results and model recommendations to stakeholders and executives.

Lead end-to-end infrastructure integration across networking, cloud, IAM, collaboration, and security. Create integration roadmaps, apply SRE and IaC practices, define cloud hosting strategy, implement IAM (SSO/MFA/PAM), guide migrations, ensure compliance and operational resilience, and align solutions with enterprise architecture standards.

Lead territory strategy and enable account teams to sell ServiceNow Customer Workflow solutions. Advise on account planning, coach AEs/ADRs on specialty solutions, align recommendations to Now Value principles, help customers envision digital transformation, and support sales cycle execution. Heavy customer engagement with significant travel.

Lead product marketing for ServiceNowCRM for Banking: craft messaging, drive releases and launches, enable sales, support complex deals, monitor competitors, and embed AI-first workflows across banking operations to generate pipeline and adoption.

Drive new SaaS license revenue through account and territory planning, prospect research, and field sales. Build C‑suite relationships, orchestrate account strategies with cross-functional teams, advise customers on IT and AI integration, and identify specialists to win and close deals while achieving sales targets.

Design, build, and maintain reliable, performant, and secure platform building blocks and microservices. Influence platform roadmap, partner across teams for cross-cutting solutions, deliver interdependent work to deadlines, participate in code and design reviews, and drive continuous platform improvement.

Drive new business revenue for a SaaS platform through territory and account planning, field sales, and C-suite relationship building. Orchestrate cross-functional account strategies, advise customers on IT roadmaps and AI integration, identify and bring in specialists to close deals, and achieve sales targets. Travel up to 50%.

Lead end-to-end program management for flagship event content, creating scalable operating models, tracking content lifecycles, coordinating cross-functional workstreams, ensuring quality and alignment to corporate narratives, and delivering executive reporting. Build reusable templates, governance, and AI-enabled efficiencies while managing concurrent programs, third-party event recommendations, and ad hoc special projects for the PSM Launch Office.

Lead product strategy for ServiceNows AI Application Development platform. Define multi-year vision and roadmap, drive developer adoption and GTM, translate AI/LLM trends into platform capabilities, grow a senior product organization, and align cross-functionally with engineering, design, and GTM to prioritize and deliver scalable enterprise-grade developer experiences.

Lead and deliver Moveworks implementations on time and on budget by managing governance, scope, timeline, risks, resources, and stakeholder alignment. Guide customers to identify, build, and launch agentic AI workflows, provide change management best practices, mentor teams and partners, and ensure smooth handoffs to post-launch Customer Success. Advocate customer needs to Product and collaborate with Sales and partners.

Lead the Software Asset Management engineering team: set technical direction, manage product development and releases, drive testing and automation, integrate AI/ML features, mentor engineers, and coordinate cross-functional and global teams to ensure scalable, high-quality enterprise solutions and 24x7 support.

Design, build, and scale the Veza Access Graph backend: develop graph features, improve performance, reliability, and APIs, collaborate cross-functionally, and implement monitoring, logging, and compliance capabilities for identity and access management at scale.

Design and build agentic AI orchestration for security operations: architect MCP/agent frameworks, automate end-to-end incident response, lead proactive threat hunting, integrate offense/defense automation, act as technical escalation for complex incidents, and validate automated defenses through simulation testing.

Design, build, and optimize scalable ML infrastructure for training, evaluating, and serving large language models. Automate ML workflows, develop inference and latency-optimized pipelines, productionize models and microservices, and collaborate cross-functionally to drive ML best practices.

Lead engineering and product efforts to design and implement Agentic AI and conversational/web features using LLMs. Collaborate with ML experts, PM, UX, and GTM to scope, deliver, and scale enterprise AI product capabilities across customers and markets while mentoring engineers and shaping product direction.

Build and productionize agentic AI systems using LLMs. Contribute to agent orchestration, sandboxed execution, latency optimization, agent memory, and multimodal I/O. Collaborate with ML, security, product, and UX teams, mentor engineers, and drive roadmap and scalable infrastructure to deliver reliable enterprise AI features.

Build and productionize agentic AI systems and infrastructure (agent orchestration, sandboxed execution, latency optimization, memory, multimodal I/O), collaborate with ML and product teams, mentor engineers, and drive roadmap and scalable platform improvements.

Lead and scale strategic, cross-functional product development programs for APEX. Drive outcomes with metrics, governance, and AI-native ways of working. Build executive relationships, manage risks, synchronize workstreams, and ensure delivery of product innovations that impact revenue and market position.

Lead and scale teams building ServiceNow's AI evaluation platform. Define strategy and roadmap for benchmarks, automated scoring, verifier systems, and quality monitoring. Deliver unified internal and customer-facing evaluation services with APIs and dashboards. Drive novel evaluation methods, safety assessment, and cross-functional collaboration to ensure reliable, production-grade AI quality.