Jobs at Shipt

As a Senior Software Engineer, you will enhance shopper payment systems using Golang and Python, manage backend services, and collaborate with product teams on various solutions.

Design, build, test, deploy and maintain backend cart and checkout services in a microservices architecture. Improve performance, latency, and reliability using Go/Python, Postgres, Redis, and Kafka. Collaborate with product and ops, own production services, participate in on-call rotation, and integrate third-party systems.

Design, build, and operate scalable, resilient microservices for order management using Go, Postgres, Redis, and Kafka. Mentor engineers, influence technical roadmaps, define SLIs/SLOs, ensure security and testability, troubleshoot production incidents, and integrate AI/LLM tooling and agentic workflows to increase business impact.

As a Staff Machine Learning Engineer, you will design and implement AI-driven solutions, build ML infrastructure, and lead teams to deliver scalable systems for real-time recommendations.

Lead strategy and execution for marketing, merchandising, and media tooling. Define product vision and prioritized roadmaps, partner with engineering, data science, design, and business teams, translate workflows into technical requirements, prioritize backlog by business value, and define and report KPIs to measure tool adoption, system efficiency, and downstream customer impact.

Manage lifecycle of enterprise SaaS tools (Slack, Zoom, Google Workspace, M365), drive AI adoption (Slack AI, Google Gemini), build automated release pipelines, enforce data governance and RBAC, replace redundant tooling, lead cross-functional projects, and serve as tier-3 escalation for platform reliability and automation.

Lead the multi-year vision and execution of Shipt's design platform, scaling a design system across web and mobile, partnering with Engineering, Product, and Research, defining governance, metrics, and pipelines, managing systems-design teams, and applying GenAI and front-end architecture expertise to connect platform investment to measurable business outcomes.

Lead discoverability and growth for same-day delivery by owning AEO/SEO, ASO/ASA, SEM, embeddings/vector search, and guest marketplace experience. Define metadata, indexing, deep-linking, and CRO strategies; partner cross-functionally to drive roadmaps, OKRs, and measurable organic and paid acquisition improvements.

Build and deploy geospatial ML models using large-scale GPS, mapping, and routing data to improve final-mile logistics. Collaborate with product, operations, and engineering to design experiments, translate spatial insights into operational decisions, and productionize models and data systems.

Lead development and deployment of cutting-edge ML models for pricing, design and analyze experiments, collaborate with product and engineering, present findings to stakeholders, and lead technical projects to influence team output and business metrics.

Own the end-to-end sales process for a portfolio of national and regional grocery and retail partners. Prospect, develop relationships with Director/VP/C-levels, craft tailored proposals, negotiate and close new partnerships and renewals, forecast pipeline, and coordinate cross-functionally to enable successful partner launches. Represent the company at industry events; travel ~40%.

Lead a 7–10 person data science team for Marketplace Product, define analytics vision, build agentic AI and GenAI workflows, drive consumer analytics, experimentation and causal analysis, partner with senior leaders to translate insights into product improvements and operational efficiencies.

Build and re-architect Shipt's LLM-native search stack including retrieval and ranking systems. Design multi-task and multi-objective models, integrate personalization signals, develop hybrid dense/sparse retrieval, and apply generative retrieval and query expansion. Analyze search data, report findings to leadership, and partner with senior scientists and ML engineers to improve relevance, revenue trade-offs, and operational metrics.