Jobs at Smile Digital Health

The Account Executive owns the full B2B sales cycle, from prospecting and lead generation through proposals, negotiations, closing, and account growth. Responsibilities include managing strategic accounts, building executive relationships, presenting business reviews, maintaining Salesforce pipeline records, collaborating cross-functionally and with partners, resolving customer challenges, and meeting or exceeding sales quotas. The role focuses on complex healthcare technology sales with long deal cycles and significant contract values.

Design, build, and maintain cloud-hosted SaaS platforms and deployment artifacts. Own Helm charts, containers, IaC, CI/CD pipelines, and serverless components. Ensure scalable, secure Kubernetes/OpenShift deployments, monitor performance, troubleshoot production issues, and collaborate with platform, security, and infrastructure teams.

Own post-sales customer relationships from contract signing through implementation, renewals, and expansion. Manage onboarding, resource allocation, project finances, SOWs, delivery coordination, escalations, customer reviews, and satisfaction. Partner with sales, Agile Leads, and technical teams to ensure successful implementations, identify upsell opportunities, and align deployments with customer objectives. Healthcare technology, interoperability, FHIR, and HL7 experience are preferred.

Lead customer implementations of healthcare data platform solutions by configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with customers and internal teams to deliver scalable, secure solutions, support technical analysts, contribute to RFPs, manage concurrent projects, and participate in on-call support.

Leads client outcomes for major US health insurance accounts, overseeing financial health, retention, strategic expansion, renewals, and client satisfaction. Translates technical platform delivery into business value, manages scope and profitability, leads executive reviews, identifies upsell opportunities, and collaborates with Customer Success, Sales, and product teams. Builds relationships with payer leaders in Claims, Quality, and Member Experience while monitoring healthcare interoperability, FHIR standards, CMS developments, and market trends.

Design, develop and execute performance, load, stress and regression tests for API and web applications. Model scenarios, analyze NFRs and bottlenecks, maintain test frameworks, report metrics, and collaborate with development and infra teams to improve scalability and reliability.