Jobs at Stanford Federal Credit Union

Own the strategy, governance, implementation, optimization, and success of the enterprise digital engagement platform. Lead member experiences across chat, SMS, voice, video, secure messaging, and AI-enabled channels. Manage vendor relationships, cross-functional workflows, IT integrations, testing, releases, KPIs, platform adoption, and regulatory compliance while partnering with business, risk, legal, security, and technology teams.

Supports lending operations by configuring, testing, and maintaining lending platforms; resolving system issues; gathering requirements; supporting enhancements and product roadmap execution; producing lending and portfolio risk reports; and maintaining departmental procedures. The role requires knowledge of lending regulations, SQL, relational databases, lending data, and effective cross-functional communication.

Leads daily electronic payment operations, including domestic and international wires, ACH, checks, mobile deposits, and related transactions. Oversees regulatory compliance, operational risk, fraud prevention, exception investigations, and corrective actions. Manages member escalations and service improvements while coaching and developing staff. Supports payment-system implementations, process improvements, product enhancements, cross-training, and critical operational coverage.

Generate mortgage loan originations through outside sales and referral sources, advise members on credit union products, support loan processing, obtain required documentation, and maintain communication with members and referral partners throughout the loan process.