Step Benefits Overview

Analyze customer support workflows, identify automation opportunities, and build scalable AI-driven solutions. Optimize prompts, monitor integrations and APIs, troubleshoot workflow failures, and improve customer satisfaction. Lead cross-functional automation initiatives, drive adoption across support teams, manage an automation roadmap, and measure operational impact and ROI.

Own the end-to-end strategy, roadmap, development, launch, and scaling of a core consumer fintech product area. Partner with design, engineering, data, legal, compliance, marketing, finance, and operations to prioritize opportunities, define specifications, analyze metrics, run experiments, and balance growth, risk, and regulatory requirements. Use customer insights, analytics, industry trends, and AI tools to deliver impactful banking products.

Build and deploy machine learning models for risk and fraud detection. Lead technical efforts in the risk and fraud domain, use SQL and Python for data preparation and production code, design statistically sound experiments, evaluate model performance, and partner with Operations to respond to evolving financial threats.