Sales Enablement Content Specialist at Wish
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.Job Description
Wish is seeking an experienced Sales Enablement Content Specialist to create and deliver a variety of sales enablement collateral that helps Wish expand its worldwide merchant base across North America, Latin America, Europe, Southeast Asia, and more regions. You will also be building an online learning community from scratch for these merchants to help them onboard and scale their e-commerce businesses on the Wish marketplace. If you have a strong penchant for creating engaging sales enablement assets, building a vibrant online community, and being part of a global initiative within one of the largest e-commerce companies, we want to hear from you!
What you'll be doing:
Create a diverse array of marketing collateral such as case studies, success stories, one pagers, and product guides to enable effective sales conversations that onboard and retain merchants.
Collaborate closely with a global Sales team to define marketing collateral’s tone and style appropriate for target audience from different merchant segments and regions worldwide.
Develop and maintain a central online hub of learning materials and best practices to drive merchant success each step of the way, from signing up, uploading products, to fulfilling orders, navigating logistics, and more.
Be the main point of contact for successfully delivering all sales enablement projects and assets on time, from intaking content requests, coordinating translation efforts with the Localization team, coordinating design, to managing project timelines.
Dig into product or feature details by working closely with merchant announcement Content Strategist and/or Product Managers to capture the latest Wish features in order to develop product value propositions and keep all contents up to date.
Ensure all sales enablement contents and channels are consistent, accurate, and clear; promptly update all contents as new features, programs, and policies are launched.
Proactively identify opportunities and solutions for iterating on processes to ensure consistent, timely, and high-quality content delivery.
5+ years of sales enablement, content marketing, and/or online community building experience, ideally in a B2B environment
Experience building training content in the forms of webinar, newsletter, and/or blog posts a plus
A versatile and confident content creator who demonstrates the ability to take on a variety of sales enablement projects
You take pride in the breadth of your content creation experience supporting global Sales teams and target audiences
An open and effective communicator with proven track record of working cross-functionally with Sales, Design, Product Management, Engineering, Localization, and business teams for content-related projects
Highly responsible, resourceful, proactive, fearless, and detail oriented
Showcase a deep level of care, ownership, and meticulousness towards your craft
A penchant for using the right questions to navigate ambiguous situations involving multiple stakeholders
Strong ability to manage multiple projects at once in a fast-paced environment and prioritize appropriately to meet project timelines; you will get to hit the ground running shortly after joining.
Remote work experience is a plus!
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.