Sales Enablement Content Specialist at Wish

| San Francisco
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is seeking an experienced Sales Enablement Content Specialist to create and deliver a variety of sales enablement collateral that helps Wish expand its worldwide merchant base across North America, Latin America, Europe, Southeast Asia, and more regions. You will also be building an online learning community from scratch for these merchants to help them onboard and scale their e-commerce businesses on the Wish marketplace. If you have a strong penchant for creating engaging sales enablement assets, building a vibrant online community, and being part of a global initiative within one of the largest e-commerce companies, we want to hear from you!

What you'll be doing:

  • Create a diverse array of marketing collateral such as case studies, success stories, one pagers, and product guides to enable effective sales conversations that onboard and retain merchants.

  • Collaborate closely with a global Sales team to define marketing collateral’s tone and style appropriate for target audience from different merchant segments and regions worldwide.

  • Develop and maintain a central online hub of learning materials and best practices to drive merchant success each step of the way, from signing up, uploading products, to fulfilling orders, navigating logistics, and more.

  • Be the main point of contact for successfully delivering all sales enablement projects and assets on time, from intaking content requests, coordinating translation efforts with the Localization team, coordinating design, to managing project timelines.

  • Dig into product or feature details by working closely with merchant announcement Content Strategist and/or Product Managers to capture the latest Wish features in order to develop product value propositions and keep all contents up to date.

  • Ensure all sales enablement contents and channels are consistent, accurate, and clear; promptly update all contents as new features, programs, and policies are launched.

  • Proactively identify opportunities and solutions for iterating on processes to ensure consistent, timely, and high-quality content delivery.

Qualifications

  • 5+ years of sales enablement, content marketing, and/or online community building experience, ideally in a B2B environment

  • Experience building training content in the forms of webinar, newsletter, and/or blog posts a plus

  • A versatile and confident content creator who demonstrates the ability to take on a variety of sales enablement projects

  • You take pride in the breadth of your content creation experience supporting global Sales teams and target audiences

  • An open and effective communicator with proven track record of working cross-functionally with Sales, Design, Product Management, Engineering, Localization, and business teams for content-related projects

  • Highly responsible, resourceful, proactive, fearless, and detail oriented

  • Showcase a deep level of care, ownership, and meticulousness towards your craft

  • A penchant for using the right questions to navigate ambiguous situations involving multiple stakeholders

  • Strong ability to manage multiple projects at once in a fast-paced environment and prioritize appropriately to meet project timelines; you will get to hit the ground running shortly after joining.

  • Remote work experience is a plus!

#LI-JO1

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a designer at Wish, we primarily work cross-functionally with product managers and engineers to deliver creative solutions. However, it’s also important to include other teams to get better feedback and perspective. For example, I work with our customer support teams to gather user feedback and apply that directly to my design solutions.

Lorna

Product Design Lead

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Shuffle Board.
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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