About Big Panda

BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps. Without BigPanda, IT Ops, NOC, and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation.  Enterprises such as Intel, State Farm, VMware, Nike, United, Cisco, Abbott, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions.  Join a world class team that is pioneering an emerging space with backing from top tier venture capital like Sequoia Capital, Insight Partners, Battery Ventures, and TPG Growth.

Senior Technical Writer 

BigPanda technical writers work with a world-class team of engineers and architects to create product documentation for BigPandas Event Correlation and Automation Platform. Working in a fast-paced and challenging environment, you experience the immediate and direct impact of your contributions as BigPanda delivers product updates to our rapidly growing base of customers.

Responsibilities

• Create online documentation, tutorials, for technical audiences (engineers, application developers, etc).
• Produce exceptional documentation including Knowledge Articles, Process Guides, Quick Reference Guides, implementation guides, migration guides, best practices, and FAQs.

 Newsletters, Standards Documentation, and Training Guides.

• Review and maintain articles in both the internal and external Knowledge Bases
• Develop and maintain our documentation processes and standards
• Collaborate with and support the Client Services Team to tune and evolve our Knowledge Bases
• Analyze and translate technical and functional information into user-friendly material
• Meet with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
• Work with release engineers and dev ops to deliver product updates and documentation.
• Work with support engineers and customer success managers to help drive customer engagement and adoption, including:
• Authoring and editing technical blog posts.

Required Skills/ Experience

• 5+ years creating technical product documentation from scratch, as well as from specs.
• Expertise in documenting technical SaaS products, Experience in managing a large documentation site, experience in documenting APIs.
• Experience developing and/or documenting applications using any of the following technologies:
• Expert level technical writing and editing skills with a strong attention to detail

Experience with all aspects of the documentation development lifecycle, including:

• Profiling audiences.
• Gathering information, interviewing SMEs, and conducting research.
• Authoring, publishing, and managing online/web content.
• Bachelor’s degree in Technical Writing/Communications, English, Computer Science
• Fluent oral and written communication in English

Past work reference (documentations / products)

Perks/Benefits: Work with a collaborative team and enjoy a highly driven culture that is committed to personal and professional development! Other company perks include:

• Medical, Dental, and Vision coverage and 401k
• Generous PTO & 11 Company Holidays
• Life Insurance & Disability Coverage
• Flexible Spending Account
• Pre-tax commuter benefits