Technical Writer at Zoom Video Communications (Remote)

Sorry, this job was removed at 4:55 a.m. (PST) on Friday, June 18, 2021
Find out who’s hiring remotely
See all Remote jobs
By clicking Apply Now you agree to share your profile information with the hiring company.

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.

You’re a developer. You have been writing code for some time, and you can ship code like it’s your job (maybe it currently is your job). You know about software development and use it in your daily life. 

Then you began to understand that no matter how many lines of code you write, the documentation that accompanies your code is just as important as the code itself. You learned that, while challenging, writing meaningful developer content was powerful and rewarding. 

More than just content you know the details matter. You know that even though developers are technically minded individuals, they still enjoy well written, concise, straightforward documentation. You have a preference for the Oxford Comma and pride yourself on writing beautifully constructed developer education material. 

When you find developer documentation that is sub-par, it makes you cringe and wonder if the industry can do better as a whole. You’re excited about the prospect of pushing developer education to new heights and making the world a developer-friendly place. 


  • Your primary objective will be to challenge and empower developers on the Zoom platform.

  • Doing so will require you to write technical documentation and write sample apps that support the Zoom productivity suite and our development tools. 

  • On a typical day, you could expect to rewrite content that has low viewership, write new education content for upcoming features, review content written by others on our team, and writing blog posts. 

  • Additionally, you will be writing sample code that will be published to our open-source repository on GitHub.

  • Bachelor's Degree or relevant experience

  • 2+ Years Experience

The Team

  • We are a team of developers turned evangelists who believe the future of tech is in the hands of developers. 

  • We support growth and career advancement. We want you to be successful because at the end of the day your success is our success. 

  • Our mission is to bring together a community of developers on the Zoom platform and empower them to create amazing experiences.

  • Developer Advocates support and evangelize our developers directly.

  • Technical Writers are the main catalyst for developers. They guide the developer’s first impression of us and are a vital part of this team.

  • Together these two roles function as a complete tool to allow developers to make meaningful tools and applications on our platform. 

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail
    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management


55 Almaden Blvd Ste. 400, San Jose, CA 95113

An Insider's view of Zoom Video Communications

How would you describe the company’s work-life balance?

From the first day I stepped into the Zoom office till today, I have had one of the greatest career experiences of my life. As a Zoom employee, I always felt seen and heard celebrated for being true self. We work very hard at Zoom but our leadership team and management always find ways to make us feel appreciated and cared for.


Diversity Specialist

How does the company support your career growth?

At Zoom we express our values of care through Zoom Abilities, which are behaviors all Zoomies are expected to cultivate in order to ensure our success. We're encouraged to develop these by participating in learning opportunities around career growth.


Talent and Organizational Development Consultant

How do you empower your team to be more creative?

As a leader of a support function, it’s key to respect what our sellers do day in and day out - and the teams that support them. Having this balance is such an amazing part of teamwork as no one sells alone.


Head of Sales Operations and Enablement

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

More Jobs at Zoom Video Communications

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Zoom Video CommunicationsFind similar jobs like this