Technical Support Lead
Domino is helping the world run on models. Data Science teams at model-driven companies use our platform to accelerate breakthrough research, increase collaboration, and rapidly deliver high-impact models. Our customers are sophisticated analytical organizations including Allstate, Dell, and Bristol-Myers Squibb. Backed by Sequoia Capital, Zetta Venture Partners, Bloomberg Beta, and Coatue Management, we are at the epicenter of the data science revolution: helping companies build better cars, develop more effective medicine, or simply recommend the best song to play next.
We’re seeking a Technical Support Lead to manage our US Support team within Customer Success. This individual will be team-oriented, technically skilled, experienced in supervising and mentoring teams of engineers, and will be able to approach complex challenges with a creative and versatile mindset. One of Domino’s core values is Customer Devotion, so this position will be vital to ensuring our client organizations are maximizing the value of Domino’s platform and that workflows are operating smoothly at all times.
Responsibilities
- Lead Domino’s support team dedicated to providing white-glove service
- Configure the Domino platform to enable users
- Diagnose and resolve production problems
- Surface issues to Product and Engineering teams to improve the product
Qualifications
- Experience managing a support team
- Dedication to creating a collaborative, supportive environment for employees
- Great debugging, problem solving, and analytical skills
- Great customer service skills and a sense of urgency
- Great organizational, prioritization, and communication skills
- Willingness to oversee an on-call rotation during business hours
Experience with the following is a plus:
- Familiarity with the Linux command line and server administration
- AWS, Azure, GCP, Rancher, Tanzu, EKS, AKS, GKE, etc
- Docker and Kubernetes
- Python and/or R
- Ubuntu and/or CentOS
- Hadoop and/or Spark