Title: Business Operations Analyst

Location: Home Office / Remote ~ West Coast preferred

About Zscaler

For over 10 years, Zscaler has been disrupting and transforming the security industry. Born and built 100% in the cloud, Zscaler operates a massive global cloud security platform through 150 global data centers to securely connect users to their applications, regardless of device, location, or network. Zscaler protects over 3,500 companies in 185 countries, detecting over 100 million threats daily. We work in a fast-paced, dynamic, and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

Role:

In this role, you will report directly to Sr. Business Operations Manager (Go To Market) and will be responsible for managing the operations in Customer Success and Partners and Alliances Teams. Your main role will be to work cross-functionally to help facilitate the conversations and bring projects/initiatives to completion.

Operations

• Ensure management of all business operations. Business Operations include business support, back-office operations, internal system, and process improvement across customer success, channels, marketing, product, etc.
• Responsible for defining business processes and documenting and raising systems requirements and deploying improvements rollouts and launches (globally and across theatres)
• Continue to enhance and improve processes, methodology, governance, and tools within the business
• Partner with back-office organizations (i.e. sales, legal, IT, HR, sales operations, and finance) to resolve issues, drive improvements, and prioritize enhancements

Programs

• Support the execution of the strategy and program development; coordination includes cross-functionally partnering with the practice leaders and their teams to ensure each implementation has consistency across scope, definition, work product, plan management, and ensuring projects are delivered within scope, quality, time, and cost requirements.
• Drive accountability through the matrixed program and project plans and frequent status updates and communications; expect to drive alignment across all GTM functions
• Manage regularly scheduled, detailed, and accurate program and project plans with supporting metrics
• Communicate status updates on programmatic and project initiatives; understand the details to write these communications on behalf of management

Reporting and Dashboard Creation/Management

• Own reporting to track the cross-functional operating metrics against key goals, weekly status reports as well as the creation of all dashboards
• Work with all functions (marketing, support, product engineering, business development, and finance) to deliver comprehensive dashboards and reports necessary to run the business

General

• Own production of agendas, meeting notes, scheduling key sessions, and collaborating and producing presentations
• Own building of organizational charts, distribution lists, and calendar of key initiatives to manage and support the business
• Work with cross-functional teams to collaborate, arrive at decisions and plans of action and execute for customer success and channels team
• Coordinate internal and external meetings
• Plan team offsites, business reviews, etc.
• Book travel for the senior leadership team as requested
• Prepare expense reports for the senior leadership team as requested

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team. Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.