Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities with proper Data Governance and Quality discipline. ServiceNow is seeking a proactive, passionate leader to deliver Data Governance framework and discipline to the company. The Data Governance Manager will lead the IT Data Governance efforts and manage all organization-wide data governance activities and will have responsibility for improving the quality and managing the protection of sensitive data and information assets. The position will focus on establishing and ensuring adherence to an enterprise data governance framework for data policies, standards and practices, both at the department and Business and Functional areas level, to achieve the required level of consistency, quality and protection to meet overall business needs.

The Data Governance & Quality Manager serves as a point of escalation for governance, data quality and protection issues and will work closely with Business and Functional area leadership to improve the quality and value of core data assets, respond to regulatory protection requirements as well as support the strategic requirements of the department.

What you get to do in this role:

Establish and govern an enterprise data governance & quality implementation roadmap including strategic priorities for development of information-based capabilities Roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture

Desired Outcomes:

• Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
• Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning
• Develop & maintain inventory of the enterprise information maps, including authoritative systems, owners
• Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise
• Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements
• Lead Senior Management, comprising resources from the Business and Functional areas and IT business and operations functions, to achieve their objectives; resolve issues escalated from Business and Functional areas data governance representatives
• Provide progress reports to Board management and oversee periodic updates to the Department Data Governance Roadmap
• Coordinate external data sources to eliminate redundancy and streamline the expense related to those services
• Identify new business opportunities pertaining to the use of information assets to achieve efficiency and effectiveness in the marketplace / represent data as a strategic business asset at the Senior Management table
• Development of organization wide data governance policies, standards, and processes
• Implementation and monitoring of data policies across the organization to ensure high quality and available data
• Oversight and strategy execution of data governance and data quality framework consistent with the organization’s goals and objectives
• Established enterprise Data Quality program including monitoring and issue remediation

Qualifications

To be successful in this role, we need someone who has:

• Minimum of 8 years of experience in a major services organization, with large-scale data governance or project management and oversight experience. Minimum of 5 years (of the 7) in a major organization.
• 4 years in a senior management role, with Senior Executive level change or transformation leadership experience.
• Knowledge of industry leading data quality and data protection management practices
• Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
• Knowledge of data related government regulatory requirements and emerging trends and issues
• Demonstrated consulting skills, with change management concepts and strategies, including communication, culture change and performance measurement system design
• Knowledge of data architecture and data related technology solutions
• Internally and externally recognized subject matter expert that influence the way things are done
• Bachelors or Masters in Computer Science, MIS, or Information Management

Desired Skills

Leadership

• Highest personal and professional integrity and strong work ethics
• Ability to articulate vision of transformation efforts and a sense of mission
• Willingness to take change and provide direction
• Results orientation, willingness to commit to a direction and drive operations to completion
• Demonstrated ability to manage adversity and challenging situations

Relationship Management

• Ability to manage senior relationships across all the Business and Functional areas
• Ability to develop cooperative and constructive working relationships
• Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
• Collaborative team player orientation towards work relationships, strong culture awareness

Project Oversight and Decision-ing

• Highly developed skills in priority setting and alignment of project priorities with Departmental strategy
• Ability to break down complex problems and projects into manageable goals
• Ability to get to the heart of the problem and make sound and timely decisions to resolve problems

People Management and Development

• Ability to develop people, skills in coaching, mentoring, and teaching on the job
• Ability to identify and recruit talent, including identifying right people for both technical and non-technical jobs
• Skills at performance management, recognizing and rewarding performance and identifying development needs
• Effectiveness in building trust, respect and cooperation among teams

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.