Payments Risk Analyst

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We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 73 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.

Ready to #LiveCrypto? Who you are:

  • You’ve got good vibes. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Payments Risk team’s goal is to prevent risky transactions with high accuracy while also ensuring a great user experience. As an analyst supporting our Coinbase Card product, you’ll spend your time scrutinizing transactions and building effective monitoring for fraud detection and prevention.

What you’ll be doing:

  • Own the Coinbase Card risk process from end to end.
  • Monitor dashboards to ensure key metrics are within target.
  • Investigate anomalous activity and develop remediation plans.
  • Proactively identify gaps in monitoring and prevention.
  • Propose and drive forward rule and process changes.
  • Collaborate on fraud mitigation strategies and processes with a cross-functional team from Product, Engineering, and Customer Support.
  • Perform manual account reviews and respond to support issues within established SLAs as needed.

What we look for in you:

  • B.A./B.S. Degree or equivalent work experience.
  • Minimum 2 years of experience fighting fraud in an e-commerce or banking environment.
  • Minimum 1 year working in an independent investigative role.
  • Issuer-side chargeback experience, especially within the context of a consumer debit card.
  • Working knowledge of the chargeback lifecycle, familiarity with Visa operating rules, and a broad understanding of card fraud.
  • The curiosity to self-drive investigations, identify patterns, and find the root cause.
  • Experience working cross-functionally to drive change
  • A passion for fighting fraud.
  • A demonstrated history of using data to investigate, communicate, and remediate.
  • Must be fluent in English and Portuguese

Nice to haves:

  • Experience with Looker, Tableau, or other data visualization tools
  • Familiarity with GitHub, JIRA, and Google Workspace apps
  • Comfort working with basic coding and markup languages
  • A mind toward automation
  • Knowledge of relevant banking regulations (Reg E and UDAAP)
  • An understanding of blockchain analytics and/or fraud trends within the cryptocurrency ecosystem.

#LI-Remote

JOB ID: P65053

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@ coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodations@ coinbase.com for additional information or to request accommodations.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.


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