We are witnessing a massive shift of consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying experience from checkout to fraud detection, payments and more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology.

The Risk Analyst will work within the Risk Operations team, primarily to process and verify orders looking for fraudulent activity. Our ideal candidate has experience in retail or ecommerce, is a quick learner, can work efficiently, and is detail-oriented.

We're open to this person working out of one of the following states: California, Utah, New York, Maryland, Texas, Maine, Washington, New Jersey, Connecticut, Massachusetts, Georgia, Florida, Colorado

This position has a schedule working holidays and significant weekend work. Scheduling is likely to be late night shifts.

Responsibilities

• Screening of orders for fraudulent activity
• Processing issues using our proprietary order management system
• Identifying and canceling of fraudulent transactions
• Assisting Bolt customers with order and payment related inquiries through ticket support

Requirements

• Must be able to work weekends and holidays as needed
• 2-4 year college degree preferred
• Computer/tech savvy
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills
• Strong self-management, presentation, escalation and interpersonal skills
• Ability to work on multiple tasks/priorities and thrive in a fast-paced deadline driven environment
• Interacts well with all levels and in a team environment
• Strong sense of ownership with an ability to motivate others
• Basic understanding of the financial industry is a plus

Benefits

• Comprehensive health coverage: Medical, dental and vision
• Competitive Pay
• Flexible PTO
• Cell phone reimbursement
• Paid parental leave
• Monthly team events
• Retirement plans
• Pet friendly offices




Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.