Sr. Manager, Machine Learning Data Engineering
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Responsibilities:
Ensure the Machine Learning team meets the needs of our internal and external customers by supplying the data and processes needed to train, score, and scale robust ML models. You will:
- Lead and grow a team of exceptional ML Data Engineers, focusing on enhancing, measuring, and recognizing performance
- Drive the technical and organizational roadmap for the ML Data Engineer team
- Facilitate and participate in the preparation of ML data sets and scoring processes
- Develop and maintain a knowledge of real-time and snapshotted data scources from across the company, as well as Analytics team members responsible for various sources.
- Work with the Data Integrations team and Data Architects to develop and implement key decisions on scalable, reliable, and cost-effective ML Data Engineering solutions, including Data Warehouse, Data Lakes, and ML Model interfaces
- Explore vendor solutions to streamline and expedite ML Data preparation, scoring processes, ML model evaluation, and ML Operations functions
- Implement data capture and optimization for tracking historic model performance, ML data input changes over time, and ML score changes over time
- Develop and support the ML portion of the Enterprise Data Platform strategy to maximize the distribution of ML predictions and recommendations, including API-based ML scoring and data warehouse-based access
- Incorporate workflows into ML Data Engineering processes, to automate, monitor, and produce alerts
- Guide the ML Data Engineer team in implementing performance tuning and query optimization
- Act as a resource to the Machine Learning team with regards to Data Lifecycle Management
- Represent ML deployments in the Analytics Review Committee to shepherd Machine Learning projects through the process
- Collaborate with Analytics team members to promote the ML model results available to the business, the value that the results represent, the underlying table formats and the table contents
Qualifications
Requirements:
- 3+ years of experience managing a team of data engineers.
- Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar. Masters degree preferred.
- 7+ years of documented experience as a SQL developer in data warehouse technologies.
- Experience using Airflow, Spark, and/or Python in a commercial setting.
- Experience with assembling and maintaining big data/very large ML data sets
- Strong communication, presentation, and interpersonal skills. Ability to influence stakeholders and build cross-functional alignment.
Desired Skills:
- SAP HANA, Databricks, Azure Data Lakes experience preferred.
- Knowledge of business data and processes from more than one business department.
- Experience with the ServiceNow platform, with an IT background, product usage experience, or with Software-as-a-Service experience
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.