Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

At Wish, designers trust their instincts to ship often and early, blend their designs with analytical thinking to touch every aspect of the business, and engage a multidisciplinary approach to design simplicity into all of our products.

A bit about our team 

Our team is small and nimble, and growing quickly. We design and release new features at a rapid pace to ensure that designers make an impact immediately. Each designer has the opportunity to work on a number of individual projects from scratch to finish. We’re looking for experienced designers who are passionate about serving the often neglected demographic of lower-income, value-conscious consumers by designing better experiences for our sellers. All designers on the team touch every dimension of the seller experience and have an influential voice in determining the future business and design strategy at Wish. We are challenged by leadership to disrupt both existing work processes and thriving business models, to envision and build the future of affordable shopping.

What you'll be doing:

• Partner with Product Managers, Engineers, Data Scientists, to define problems & goals, map user flows, prototype interactions, and launch new product features and services

• Plan and conduct practical, impactful research throughout the entire product cycle.

• Gather insights about customers from a variety of research methods, including surveys, interviews, diary studies and usability studies.

• Give feedback to and solicit feedback from designers and cross-disciplinary partners.

• Executive effectively in a fast-paced environment with ambiguity.

• Work in close collaboration with Design leadership to inform and improve design processes.

• Interview new Product Designers and actively assist in our inclusive design hiring process.

• Lead by example—do great work, and teach our team along the way.

Qualifications

• Degree in Design (e.g. interaction, graphic, visual communications, product, industrial), HCI, or a related field or equivalent practical experience

• Leading and mentoring junior to mid-level designers

• Willing to roll up your sleeves and perform a wide variety of research-related tasks, including conducting workshops

• 6+ years of experience with end-to-end product design

• Cross-platform design experiences (Web, Android, iOS, and Print)

• Strong UX portfolio: e.g. showcasing thoughtfully designed, painstakingly crafted experiences with depth and clarity, inclusive of insights gained from testing and shipping

• Strong story-telling skills and an ability to frame insights into compelling narratives

• Shipped multiple products or features

• Contributed as a design advocate and a strong collaborator with product managers and engineers

• Possesses excellent written and verbal communication skills.

#LI-BD1

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.