Senior Product Designer, Consumer Experience
Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
The Role:
Consumers in debt navigate a difficult situation. Their cash flow is often unpredictable, they juggle multiple debts to various creditors, and keeping track of their obligations can be exhausting.
As Product Designer, your job will be to identify, build, and optimize tools and experiences that help consumers successfully pay debts that we are servicing. You will handle payment plan negotiations, multiple active accounts for a single consumer, payment plan customizations, and other elements that promote consumers’ repayment success.
The product team is a small, highly-productive team that appreciates clean and simple solutions to large and messy real-world problems. You will work closely with Product Management, Engineering, UX Research and Data Science to launch and iterate on innovative ideas to delight our customers and promote repayment rates while furthering our vision to radically change the debt collection industry.
Please share your portfolio or any relevant projects that you've worked on. Apply now to make a huge impact in a growing organization.
Responsibilities:
- Define user flows and interaction models to create intuitive product experiences
- Help define TrueAccord’s design language, exploring systems, patterns, and interface components for use throughout our consumer and client experiences
- Work with other designers, product managers, and engineers to support new user experiences from concept to launch
- Articulate design ideas to other team members and communicate creative requirements
- Understand the technical implications of your design decisions and work closely with engineers to bring your designs to life
- Be an advocate and evangelist for design throughout the TrueAccord organization
Requirements:
- Ability to think about what we should build, not just how it should look
- Good understanding of visual and interaction design systems, able to see the big picture but still get excited about small details
- Desire to listen to feedback and use constructive criticism to better inform designs
- Readiness to interview and learn from subject matter experts
- Ability to collaborate with multiple teams (Product, Engineering, Data, Marketing)
- Proficiency in Figma or Sketch
- Ability to prototype designs using a tool such as Figma, Invision, or Axure
- Ability to produce wireframes, mockups, and other artifacts for communicating design ideas
- Bachelor's degree or equivalent real-world experience in interaction design or a related design discipline
- 2-3 years experience as a product designer or user experience designer
- Must have a portfolio showcasing product design solutions
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.