Who We Are and What We’re About

Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.

We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here! 

When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country. We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists. Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.

No matter what you’re looking for in your next role, we’re pretty confident that you’ll #FindItAtBrightline. 

About the Role

The ideal candidate is an exceptional generalist product designer with a passion and experience in designing zero to one experiences and products. You will be the designer at the helm of designing brand new experiences for our teen members. You will be a key contributor to the design thinking process with opportunities to facilitate brainstorms and design sprints, partnering closely with a cross-functional team, including team members spanning Product, Engineering, Clinical Programs, and Marketing. 

Primary responsibilities: 

• Deepen user understanding and curiosity : Advance our culture of user feedback and keen understanding of the kids, families and clinicians we serve, with a focus on our teen population. Be relentless in finding solutions that meet user needs, synthesizing insights and tying them back to the big picture. 
• Define the product vision collaboratively: Partner closely with Product, Clinical, and Ops to articulate forward-leaning solutions grounded in deep user insights and empathy.
• Craft well-loved designs: Roll-up your sleeves to create inspired workflows and prototypes, iteratively validate designs with users, and partner with engineering to deliver delightful solutions.
• Set and measure against goals: Establish measurable criteria for our user experience to learn and improve designs.

You will thrive at Brightline in this role if you have:

• A passion for our mission to redefine behavioral health for children, teens, and their families and for creating compelling experiences utilizing Human-Centered Design principles and design thinking
• 5+ years of experience designing digital products, with a portfolio full of successfully shipped mobile experiences that you designed ground up
• Experience contributing to, maintaining and utilizing design systems 
• A deep understanding of user interface application of color, space, typography, iconography, illustration and accessibility best practices
• Exceptional skills in collaboration and cross-functional partnerships
• Outstanding written and verbal communication of design rationales 
• Self-initiated drive to jump into all aspects of design as is critical in a start-up
• A commitment to promote our initiatives around accessibility, diversity, equity, and inclusion

Nice-to-haves: 

• Experience designing against and understanding of WCAG 2.1 AA standards
• Experience with design thinking facilitation 
• Rich prototyping skills and motion design experience
• Experience in running usability tests to validate your awesome work
• Experience designing in healthcare or for a teen audience

The interview process will require you to share your design portfolio. We’re looking for a clear and well-structured portfolio that outlines the problems you were tackling, and the process you followed. A zero-to-one product or feature will be of particular interest to our team.

Benefits + Perks: 

• Remote first and focused on community—we have Bright Spots with employees across the country (check out more info below) + generous work-from-home stipend
• Competitive compensation & benefits packages because we know the work you do is hard and we recognize how valuable you are, including an unlimited PTO policy + 14 paid holidays, Health, Vision, Dental, 401k, and stock options
• Collaborate with diverse members across teams with weekly group learning opportunities and team breakfasts (and offsite retreats in the future!)
• Dedicated time for your health and wellness, including group workouts and meditations hosted by Brightline employees 
• With your help, we’ll build diverse & equitable programs and experiences

Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles. The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates. 

At Brightline, we believe that collaborative, diverse, and empathetic tech & product teams can create transformational products to change the lives of families across the country. In a conscious effort to create a diverse and inclusive environment for our employees and the families we serve, we celebrate our individual differences and walks of life. Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.