Grammarly is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring and onboarding processes. All Grammarly team members can work remotely until September 2021. Read more about how we’re supporting our team and communities.

The opportunity 

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. More than 30 million people and 30,000 teams around the world use our AI-powered writing assistant every day. All of this begins with our team collaborating in a values-driven and learning-oriented environment. 

To achieve our ambitious goals, we’re looking for a User Researcher to join our User Research team. As the lead User Researcher, you will be responsible for defining and developing the user research practice within Grammarly Business, conducting qualitative and quantitative research to help inform product strategy, capabilities, and product offerings. The role is ideal for someone with experience working in the B2B industry, a desire to drive high-impact business outcomes, and an interest in engaging deeply in work execution. You will also take part in shaping the broader user research function across Grammarly. This position will report to the Head of User Research.

Your impact

As the lead User Researcher on Grammarly Business, you will have the opportunity to accelerate the organization’s learning of our B2B users and define the direction of new language technologies to improve communication for professionals across industries. You will learn to shape and embed user-insights in a new product organization and partner closely with leaders in Product, Design, Marketing, Data Science, and Sales. You will partner with User Research and Design in defining and building the broader user research practice at Grammarly.

In this role, you will:

• Define and develop the user research practice within Grammarly Business to help inform product strategy, capabilities, and product offerings. 
• Develop research plans and conduct user research studies with clearly stated goals and research questions.
• Lead the team in fostering a deep understanding of our B2B customers and their respective vertical industries to influence and shape our Grammarly Business product offerings.
• Design and conduct qualitative research, such as user interviews, diary studies, ethnography, journey maps, and usability studies to help identify user needs, problems, and opportunities.
• Design and conduct quantitative research, such as in-app and external surveys, and produce comprehensive survey analysis and reporting. 
• Conduct research strategy workshops to help ground strategic decisions with user insights during the product development process. 
• Ability to identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy.
• Synthesize and communicate research findings to advise product decisions through rich storytelling, such as presentations, reports, workshops, or any other novel, creative approaches that you invent. 
• Participate in building the user research practice at Grammarly through hiring, mentoring, and building or selecting research tools and resources. 

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Has a minimum of three years conducting user research and experience working in the B2B space.
• Is a self-starter, efficient, and able to drive projects from beginning to end. 
• Has excellent written and verbal communication skills, and effectively articulates their ideas, research plans, and findings.
• Is relentlessly focused on our customers’ needs and wants.
• Is proactive in seeking and providing opportunities to improve and expand the team, including team members’ personal skills and experiences.
• Has a comfortable working knowledge of statistics or interest in the use of programming language for data manipulation and computational statistics.

Support for you, professionally and personally

• Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package that includes superior health care. We also offer ample and defined time off, catered lunches, gym and recreation stipends, admission discounts, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Grammarly will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Grammarly is an equal opportunity employer and participant in the U.S. Federal E-Verify program.

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