User Researcher
PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working.
Overview
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100.
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.
We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.
From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
We're looking for a talented and creative User Researcher who is passionate about discovering the unmet needs of customers and empowering and impacting business decisions through high-quality research and the identification of critical insights. You’ll be joining our small (but growing) User Research team and working closely with our designers and product managers on various projects. As a User Researcher, you’ll need to be familiar with the full design and development process and be comfortable engaging with technical users to solve highly complex problems. You’ll need to have a solid understanding of both qualitative and quantitative user research methodologies and have successfully applied them to inform the design and development of commercial products.
- Conduct, synthesize and analyze qualitative research using a variety of methods including usability testing prototypes, surveys, interviews, card sorts, and tree tests.
- Apply a diverse set of UX research tools.
- Work closely with cross-functional teams to identify and evaluate research topics.
- Work independently to plan and implement user research strategies and methodologies to answer specific research questions.
- Interface effectively with Engineers, Product Managers, and Designers.
- Advocate research findings to diverse audiences through written and oral presentations.
- Knowledge of usability methods and when to apply them.
- Familiarity with online testing tools such as usertesting.com, surveymonkey.com, and optimalworkshop.com.
- Experience developing and maintaining a rich set of artifacts that guide the work of others (journey maps, mental models, personas, and so on).
- Exceptional written communication and oral presentation skills.
- Strong interpersonal skills and emotional intelligence.
- Ability to move from data collection and analysis to actionable insights.
- A positive attitude and a team orientation.
- 3+ years of user research experience in the software industry.
- A strong portfolio demonstrating past work experience and deliverables (study plans, reports, and so on).
- Experience with experimental research design including any of the following: website analytics, statistical analysis and related software tools (e.g. Pendo, Sisense, Looker, Segment, etc.).
- Experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams.
- Experience working in a fast-paced work environment with the ability to independently manage multiple projects at any given time.
- An academic or applied background that includes knowledge of quantitative, behavioral analysis, and statistical concepts.
- Knowledge of DevOps culture and processes.
- Have conducted research in a B2B or B2C company.
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid employee volunteer time - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
About PagerDuty
PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.
For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.
At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.
Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.PagerDuty uses the E-Verify employment verification program.