Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

We are seeking a Senior DevOps Engineer to help build and maintain the infrastructure powering our ecommerce platform. We believe that moving fast is our competitive advantage; that moving fast enables us to better serve our users so we build fully automated CI/CD pipelines for all of our applications. We also know that the faster we move, the more risk we face causing disruptions, so we invest heavily into observability tools.

Responsibilities:

• Enable developers to focus on developing business logic while DevOps take care of deploying, running and monitoring the production sites.
• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Manage Infrastructure through automation (Infrastructure as Code - terraform knowledge preferred)
• Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed.
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.
• Design and implement DevOps practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Implement monitoring, logging and alerting
• Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote safe, efficient and rapid deployments.
• Develop and maintain vendor relationships and manage DevOps tools purchases and renewals
• Troubleshoot various production or non-production issues and alerts and identify the root cause
• Perform risk assessment and control gap analysis against standards such as HIPAA, PCI, SOC2

Experience & Skills:

• Experience with service-oriented architectures and microservices at scale
• Strong proficiency with Public Cloud providers (AWS, GCP)
• Experience with Terraform or other IaC tools such as Chef, Puppet or Ansible
• Experience with CI/CD tools such as Jenkins, CircleCI or GitHub Actions
• Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.)
• Proficiency in Git
• Proficiency scripting in one or more languages such as Python, Bash, Go and/or others
• Experience with configuring, customizing, and extending monitoring tools (Datadog, ELK, New Relic etc.)
• Excellent debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenges
• Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
• Knowledge of information security standards rules and regulations related to information security and data confidentiality (e.g. HIPAA, PCI, SOC2, DSS, etc.)

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.