Deployment Lead Manager at Blend

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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.
As a Deployment Lead Manager, you will oversee members of the delivery team implementing Blend solutions for our clients. This high visibility role acts as a point of escalation for client projects and will work with teams from across the company to rapidly implement and improve our product offerings and provide project leadership.

How you’ll contribute:

  • Manage a growing group of Deployment Leads where you’ll be directly responsible for project staffing, planning, and career development of the team
  • Oversee a portfolio of client projects where you will ensure customer satisfaction, delivery quality, and project health
  • Closely collaborate with Blend’s Product and Engineering teams to share customer requirements, influence product development, and cultivate Blend’s product capabilities
  • Act as a point of escalation for client engagements and participate in strategic meetings with executive-level stakeholders
  • Learn Blend product configurations in order to develop team members’ configuration efforts and tackle both technical and strategic customer challenges with prescriptive solutions
  • Contribute to scoping efforts for new projects in partnership with Blend’s commercial and solutions teams
  • Partner with Blends’s Customer Success Operations team to develop, own, and champion process improvements to internal team operations and planning as we grow and scale

Who you are:

  • 6+ years relevant experience with full lifecycle package software implementations (SaaS preferred)
  • Experience working in or managing a professional services team for a product-driven software company (SaaS preferred)
  • Experience in directly managing clients and advocating for their needs within a growing organization
  • Project management experience (scope control, budgeting, and resource management/forecasting)
  • Ability to consult and advise customer stakeholders at varying levels of seniority, from C-suite to project teams
  • Ability to coach and mentor a team of individual contributors owning technical client delivery
  • Ability to propose creative technical solutions to challenging problems and communicate technical concepts clearly and efficiently
  • Strong agency to execute with minimal oversight
  • Passionate leader who can inspire and motivate team members
  • Willingness and ability to travel up to 20% of the time to partner with clients onsite (once the national situation around COVID-19 safely allows)

Bonus Points!

  • Prior experience with configurable software such as Salesforce, Workday, NetSuite, Guidewire
  • Experience with office productivity tools including Asana, Lucidchart, Confluence, Jira, and Salesforce
  • Knowledge of mortgage industry
  • Experience with Scrum or other Agile methodologies
  • Background working with financial institutions in a customer facing role

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Sponsored gym memberships, ClassPass credits, or wellness stipend.
  • Lunch, dinner, snacks, and Pizza Fridays
  • On-site meditation, yoga, and massages
  • Flexible work schedule, with open vacation policy
  • 4 months of paid parental or personal leave
  • Convenient location, with parking programs, and flexible commuter options

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.
Notice at Collection for California Applicants 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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