Developer Success Engineer

| San Francisco, CA, USA | Hybrid
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About Finch
We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren't afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns.
Our Developer Success Engineers (DSE) play a critical role in guiding customers through their technical journey, from implementation to exploring new solutions that will solve employment data challenges. After partnering with developers and project managers to build valuable experiences with Finch products, DSEs conduct ongoing architectural assessments to address any points of friction in our customers' employment data flows. Our DSEs establish and share standard methodologies, surface solutions to technical obstacles, and collaborate with our teammates in Engineering, Product, Marketing, and Sales to clear a path for product enhancements.
We prefer candidates who can work in EST for this role but are open to considering candidates in other time zones
The Problems You'll Solve

    • Help customers integrate with the Finch API at scale by leading developer implementations across hundreds of providers
    • Identify opportunities to prioritize product improvements and build solutions to address customer feedback, goals, pain-points and usage trends analysis
    • Troubleshooting and enhancing experiences with various API authentication and authorization methods; particularly OAuth
    • How to continuously evolve and improve the DSE function by developing internal and external workflows, processes, recommended applications, and relationship models to derive insights with customers
    • How to augment our customers' technical architectural to reduce friction within the employment data ecosystem
    • Pull and assess data, qualify solutions, grok and present learnings to executive leadership
    • Uncover and map creative solutions to enhance our customers' customer experience
    • Advance documentation and resources to simplify the ways developers work with Finch
    • Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space
    • Become a trusted advisor by generating a perspective on market trends and needs in order to influence employee data strategy and Finch's vision

The Experience You'll Need

    • Ability to frequently context switch, maintain organization and execute across several initiatives
    • Excellent communication skills; the ability to troubleshoot with technical audiences, while explaining complex technical concepts to non-technical stakeholders
    • Familiarity with development frameworks such as NodeJS, PostgresSQL, or Redis
    • Exposure to assessing API endpoints failures, working with databases and/or backend technologies
    • Genuine curiosity in a space that hasn't been fully explored or defined; you're on the vanguard of a budding industry
    • Experience using a cloud provider; AWS is a bonus

The Great, But Not Required, Experience

    • Strong understanding of API design and development
    • Exposure to payroll integrations, employee benefits ecosystem, and/or HR system or accounting architecture
    • Technical end-to-end project management
    • Professional Services, Solutions Architect, Solutions Engineer, and/or consultant experience
    • Experience using Git in a professional environment
    • Experience using a distributed messaging system

$140,000 - $200,000 a year
Finch's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission) range for this role is:
$140,000 - $200,000
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors
Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypeScriptLanguages
    • PandasLibraries
    • ReactLibraries
    • ReduxLibraries
    • ReactLibraries
    • Node.jsFrameworks
    • Node.jsFrameworks
    • JestFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MySQLDatabases
    • PostgresSQLDatabases
    • AWS (Amazon Web Services)Services
    • AWSServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • NotionManagement
    • DocuSignCRM
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • RewatchCRM
    • ApolloLead Gen


Our San Francisco office is downtown in the middle of the Financial district, right next to the Montgomery BART station.

An Insider's view of Finch

What’s the vibe like in the office?

Our SF office is compact, dynamic, and located in FIDI near Montgomery Bart. We have plenty of natural light, tasty snacks, and 8-10 team members that come in twice a week. But the real excitement comes from our new SOCIAL CALENDAR, with monthly events like trendy happy hours and fun offsites. We're a team that works hard and plays hard!


Partnerships Manager

What projects are you most excited about?

In engineering, work is very open-ended; it requires creative solutions. I don't always have a roadmap for the product so I have to dig and consider edge cases. The challenge is how you scope it down and identify the needs of the customer and then figure out how that all fits together. It’s the hard part but also the fun part.


Software Engineer, Team Lead

How has your career grown since starting at the company?

In less than a year and a half at Finch, I have experienced remarkable career growth, recently advancing to my third role. This speaks to leadership’s commitment to fostering growth from within and allowing employees like myself to continually challenge and elevate our capabilities while contributing meaningfully to the company’s evolving success.


Account Executive

How do you make yourself accessible to the rest of the team?

Visibility and accessibility are crucial in a remote-first culture. We have a virtual office in Gather where team members can walk by my desk and strike up a conversation, we use an "urgent" slack channel filled with high priority requests that is reviewed daily, and I set aside time every evening to tie up threads others have looped me in on.

Ansel Parikh


What's the biggest problem your team is solving?

Finch is a universal employment API that interacts with systems that are really old and clunky. I come in and build integrations against legacy software. I love problem-solving, so, to me, finding solutions feels like an itch that needs to be scratched. I love working here because there's always a new set of challenges. It’s really dynamic.


Software Engineer

What are Finch Perks + Benefits

Finch Benefits Overview

We care about each individual's well-being because life and work should fit together. Employee experience goes beyond benefits and perks - but they matter! Our perks include daily lunches, covering 100% of health insurance plans for you and your dependents, encouraging folks to vacation their own way, and more! Our offerings change depending on the needs and stage of the team.

Open door policy
OKR operational model
Team based strategic planning
Pair programming
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Documented equal pay policy
Mean gender pay gap below 10%
Hiring practices that promote diversity
We don't have all the answers! However, from dedicated sourcing sessions to streamlining referral / source-a-thon programs. we're always open to additional ideas.
Health Insurance + Wellness
Dental insurance
Health, Dental, and Vision premiums are 100% covered.
Vision insurance
Health, Dental, and Vision premiums are 100% covered.
Health insurance
Health, Dental, and Vision premiums are 100% covered.
Financial & Retirement
Finch offers a 401(k) plan with a range of retirement portfolio options that helps team members plan for the long-term.
Company equity
Finch provides stock options with 4 year vesting and a 1 year cliff and a 10-year expiration so everyone that contributes to our journey sees upside beyond their time at the company.
Child Care & Parental Leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Finch offers unlimited PTO with a minimum of 15 days so team members take time to recharge and relax,
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free daily meals
Finch provides monthly stipends for meals and groceries so everyone can access healthy food when working remotely.
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development
Lunch and learns
Promote from within
Continuing education stipend

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