Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team

Join a passionate, diverse and collaborative team of people working on ServiceNow build, cloud infrastructure, services and operations. This team helps engineering scale durably while increasing product velocity and further deliver on our mission. This is an opportunity to partner with our senior leadership team to own the build and release tools automation and improvement of our deployment pipelines and services as we build platform to make work, work better for people. As a leader, build and guide team to constantly improve engineering development processes by developing various tools and solutions.

What you get to do in this role:  

• Responsible for the stability, integrity and performance of all development infrastructure environments including storage, servers, networking, virtualization, automation systems and all associated hardware and software solutions.
• Manage and grow global and diversified teams within ServiceNow engineering organization. Lead execution of team deliverables, organize team processes, and work with the team leads to plan and achieve Objectives & Key Results
• Own cloud hosting and automating our infrastructure as well as improving of our deployment pipelines and services.
• Own cloud infrastructure, capacity planning, auto provisioning and security.
• Drive engineering excellence by participating in code reviews, technical designs, and evangelizing software engineering best practices
• Be a strong voice across engineering organization by uplifting engineering culture and improving engineering processes of the larger organization.
• Grow the team by working with recruiting to identify and hire excellent and diverse engineering and leadership talent.
• Work with Engineering Managers, Product Managers, Release Managers and developers to plan and prioritize work. Work with Development organization to support and drive ServiceNow Tools & Engineering Productivity vision
• Work closely with engineering and product leadership to set goals and landmarks to achieve that vision
• Collaborate with internal feature development teams to understand their challenges and problems; obsess about making engineers more productive

Qualifications

To be successful in this role you have:

• 12+ Years experience with large-scale enterprise software and engineering productivity
• Strong experience with Infrastructure as Code and cannot imagine a world without it. 
• Understand the importance of CI/CD in building high-performing teams
• Ability to set the direction and lead a large team without a lot of oversight.
• Experience presenting your ideas to influence other key team members, including executives and other product and engineering leaders
• Ability to balance people management, cross-functional leadership, and technical details
• Be comfortable letting your tech leads take true ownership of projects while keeping enough of an eye on things to make sure the train stays on the track
• You know what makes a high performing team and have managed one yourself
• Have familiarity with commonly used scripting language like Python, Groovy etc. and be able to review others’ code.
• Experience deploying to and managing Amazon Web Services at scale
• Experience with container orchestration technologies (Docker, Kubernetes)
• Technical expertise in data infrastructure, cloud compute, storage systems, and distributed compute frameworks in multi-petabyte scale systems
• Able to motivate, instill a strong sense of ownership, and build a culture of accountability in team
• Ability to operate effectively and autonomously across multiple teams and navigate technical ambiguity with only high-level direction
• Openness to new or different ideas and ability to evaluate multiple approaches and choose the best one based on fundamental qualities and supporting data. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.