Overview

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

We’re looking for a hands-on Engineering Manager to join a new Self Service CX team. This team will drive a vision for the future of how our customers onboard and activate onto the Segment app through experiments, A/B tests, and ideas that will drive activation and upsells. In this role, you will be responsible for owning the technical vision and engineering execution of the team, and will grow and manage a team of talented engineers. Most importantly, you will collaborate closely with Product Managers to ship products for all things self-service.

What We Do:

• We build customer-facing features using React, TypeScript, Apollo, GraphQL, and our open source component library: Evergreen
• We implement high-performance data pipelines using Go and Kafka.
• We use a variety of data storage solutions such as Aurora, Redis and ClickHouse.
• We deploy our code multiple times per day using Docker, Terraform, and ECS.
• We’re proud of the code we write, but we’re not dogmatic about methodologies or techniques. We believe building the "right thing" is more important than building things "right". However, we take our customers’ dependence on our systems very seriously and strive to build highly performant and reliable software that are parts of our customers’ core infrastructure.
• We love open source:  https://open.segment.com and blogging about things we’ve been building:
• Read about how to Say goodbye to bad data with Protocols
• Read about how Rick and Collin built Ctlstore that serves 100µs reads with 100% availability
• Checkout an efficient encoder/decoder package for various data formats built by Achille

What You’ll Be Doing:

• Manage, grow and develop a team of world-class full-stack engineers building Segment’s self-service customer experience products.
• Be hands-on with the engineering team - contributing to the code base in the early days of the team and product.
• Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability
• Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential. Provide continuous performance feedback, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.
• Institute development best practices to ensure the team produces high quality, well-architected and supportable code. Lead code and architecture design reviews
• Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt.
• Serve as the team’s Scrum Master, breaking down roadblocks as well as managing communications with stakeholders and dependent teams. Create a culture of continuous improvement through retrospection.
• As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
• Act as an ambassador for Segment, recruiting and motivating top talent.

Who We’re Looking for:

• 5+ years experience writing production-grade full-stack code in a modern programming language.
• 1+ years of experience as an Engineering Manager, Technical Lead, Team Lead, or similar role.
• You know how to source, recruit, hire and retain talented engineers.
• Experience working with cross-functional teams including Product, Design, and Analytics to ship optimized customer-facing user experiences based on an analytical approach.
• You have been a developer yourself with a minimum five years of hands-on experience developing customer-facing full-stack web applications using React, Typescript, Golang, Java or similar technical stacks.
• Experience managing software engineers in a technical and complex operations environment are highly desired. Ideally, you have experience in a production Cloud / DevOps environment.
• You provide a deep understanding of the complexities involved in writing large single-page applications.
• You write meaningful tests and understand the value of great logging, proper monitoring and error tracking.