Site Reliability Engineer II, (Infrastructure Team)

| San Francisco
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores at a fraction of the cost to support every stage of their growth.

Our SRE team is made up of talented and enthusiastic individuals who have a huge amount of experience in the running, managing and scaling of large scale web operations and systems administration. The team works closely with the rest of our Engineering organization to ensure that the platform powering BigCommerce remains reliable, performant and secure, 24x7.

We’re looking for an experienced Site Reliability Engineer II who brings solid systems administration skills that are backed up by an innate understanding of software engineering, with a mindset skewed towards performance analysis, scalability and high availability.

Day to day you’ll find us with our nose in the terminal, using Terraform and Puppet to manage our Debian hosts in a heterogeneous environment of Docker containers, VMs and Bare metal servers. We rely heavily on Logstash and Grafana to provide the data we need to direct our focus and attention to diagnosing and resolving performance issues across a variety of software built in PHP, Ruby, Scala (JVM) and on occasion.

We are always working to empower the BigCommerce Engineering teams and to deliver a faster and more robust platform.

What makes you tick

  • A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help improve response times, scalability and availability
  • Someone who loves to code and enjoys working with multiple programming languages. We primarily work with PHP, Ruby and Python. Puppet manages all of our configuration
  • A good communicator who works well with geographically distributed teams such as ours. We are split between Sydney, Austin, and San Francisco
  • You're obsessive compulsive, in a good way. Your systems and scripts are clean, well-documented and comprehensible
  • Hates doing the same thing twice, you’d rather spend the time to automate a problem away rather than having to spend time on it again
  • You have a passion for learning when it comes to working with new technologies or languages
  • You live and breathe scalable web architectures
  • You’re cool in a crisis and can align with others to ensure complex problems meet a timely and effective resolution
  • While work is a big part of your life, you strive to maintain a good balance between the office and home. The pager is an important part of your day, but you don’t let it rule your life

Who you are

Our ideal candidate possesses some or all of the following skills

  • 3-5 years experience operating, building software for or supporting large Linux based web application environments
  • Experience with Linux systems administration, including solid scripting skills (PHP, Python, Ruby, Perl) and Bash
  • Knowledge of configuration management systems such as Puppet, or Chef (we use Puppet)
  • Experience with popular tools for monitoring web applications (we use New Relic, Nagios, Graphite, and StatsD to name a few)
  • A wealth of knowledge in physical server and cloud environments
  • Minimum Bachelor's degree in CS, EE or MIS; or equivalent experience

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul.  Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings.



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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases

Location

Our San Francisco office is in the heart of the Financial District, close to a BART stop and surrounded by great coffee shops, restaurants, and bars.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
Yearly food and coat drives, beach clean-ups, building bikes to be donated
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide free breakfast on Wednesday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Stocked Kitchen
Chips, snacks, bagels, bread, fresh produce, coffee machines, LaCroix, coconut water, oat milk, almond milk, lots of vegan/vegetarian/gluten free options (and normal)
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
24 Fitness
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Mentorship program
Hack the Hood, Women in Tech
Continuing Education stipend
Online course subscriptions available
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