Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:  

As a Staff Performance Engineer, you will be a key member of our Quality Engineering, Performance team driving the performance, scalability and quality of our products and services to the next level. 

An ideal candidate for this position is a software engineer with a strong background in planning, designing and executing large scale performance benchmarks, web application architecture, automating complex test scenarios, performance analysis and reporting. The candidate must have a passion for building and applying tools that measure the characteristics of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and our customers.

Qualifications

To be successful in this role you have:

• 7+ years of experience in DevOps, Performance Engineering, and/or Tools Development teams for the Enterprise
• 7+ years of experience testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL and Oracle
• Ability to work with platform and development teams to gather requirements, develop test plan, automate use case, exeute load tests, compile and report results 
• Strong understanding of web architecture, web protocols, JVM and related technologies.
• Strong triaging skills of performance issues in a multi-tier architecture. Code review and Java profiling in order to troubleshoot complex performance issues and/or identify performance improvement opportunities.
• Candidate must be a good team player with solid attention to detail, and the ability to work well in a collaborative team environment
• BS/MS Degree in Computer Science with solid experience developing and deploying mission critical software

Strongly Desired:

• Deep knowledge and experience with the load testing tool such as JMeter
• Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)
• Solid background with agile software development methodologies (e.g. scrum)
• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
• Experience with concurrency, multithreading, and the deployment of distributed system architectures
• Understanding of database schemas, table spaces, indexing, and performance optimization techniques

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.