Field Service Engineer
At Rapid Robotics, we are passionate about building accessible and affordable robotic automation solutions that address the manufacturing labor crisis. Our mission is to provide manufacturers with a robotic solution that can be deployed against simple tasks in hours rather than weeks and at a fraction of the cost of other automation solutions that require extensive manual programming. Our solution is driven by the belief that every innovation should be purposeful and that the simplest solution is usually the best one. Guided by these principles, we create robotic solutions to solve our customers’ operational challenges.
At Rapid, everyone has a seat at our table, and we encourage collaboration and sharing ideas. We value mutual respect, innovate with purpose, and, most importantly, put our customers first. These values have helped us build toward becoming the biggest provider of robotics automation solutions.
Founded in 2019, we are a Series B company that has raised $54M in funding. Our headquarters is in San Francisco, California.
Field Service Engineer
About the Role
We're looking for a Field Service Engineer to join our Customer Operations Team, who will be responsible for troubleshooting issues in the field and providing ongoing support and maintenance to robots deployed at our customer sites. This is a hands-on role, where you will be working directly with the robots to ensure that our robot fleet is performing as expected.
You will interface with customers and our internal engineering team to perform both remote and on-site troubleshooting and maintenance of mechanical grippers and fixtures, pneumatic and electrical systems, and robot programs.
In this role, you will:
- Answer customer emails and phone calls on use of the system
- Make service calls to the customer when issues cannot be resolved over the phone
- Create preventative maintenance plans for deployed robots
- Troubleshoot and maintain control components such as proximity sensors, relays, and vacuum ejectors
- Assist in the deployment of new robot installations and existing robot upgrades
- Train customers on the proper use of the system
- Work with the product and engineering teams to improve the customer experience
Requirements
- 3+ years experience with manufacturing automation
- Excellent communicator
- Strong ability to solve technical problems independently
- Strong interpersonal skills in representing Rapid to customers
- Experience working with industrial automation
- Familiarity working with industrial electrical and air, for both power and sensor uses
- Experience using hand tools for modification and assembly of metal and plastic
- Ability to support manufacturing hours when required
- Ability to travel to customer sites frequently (75% travel at times)
- Ability to lift at least 70 lbs
Nice to Have
- Experience programming and using industrial robotic arms
- Experience in mechanical design and SolidWorks
- Experience with manufacturing process and fixture design
- Familiarity with coding in any language
- Experience with manufacturing or robotic work cell simulation software
The salary range for this full-time position is between $51-$58 hourly + equity + benefits. Please ask us any questions you may have regarding the specific salary range for your targeted location during the hiring process.
We are proud to offer a comprehensive total rewards package, competitive base salary, ownership in the company, 401k, and health (medical, dental, and vision insurance). Our benefits also provide access to mental healthcare programs and virtual health services.
We offer a flexible work environment and value work-life balance - so our team can focus on what matters most. We have a flexible time-off policy - with one requirement - take time off to rest and recharge! Our company is closed for "Rapid Winter Break," between Christmas and the new year.
We have also created programs to encourage our team to connect and build relationships - "coffee buddies" and employee-led groups (virtual and in-person) like our beloved #furbots Slack channel and Women at Rapid.
Our Team is What Makes Us Special
We are proudly committed to cultivating a culture of diversity, inclusion, and connectedness that celebrates our differences in identity, experience, and point of view. We strive to create a workplace that reflects the communities we serve and empowers everyone to bring their whole, authentic selves to work.
Rapid Robotics is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, educational background, national origin, citizenship, marital status, religion, sexual orientation, gender identity, and/or expression, lifestyle, veteran status, disability or any other federal, state or local protected class.