Block
Our purpose is economic empowerment.
Hybrid

Head of Risk Operations

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Employer Provided Salary: 263,600-395,400 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
We are seeking a dynamic and experienced professional to join our team as the Head of Risk Operations. This pivotal role will oversee multiple groups including Fraud Operations, Credit Risk Underwriting & Operations, Disputes & Chargebacks Operations, and Collections & Recovery Operations. The ideal candidate will possess a strategic mindset, exceptional leadership skills, strong communication skills with the ability to build partnerships and influence others, and a proven track record in risk management within the financial industry.
You will:

  • Lead and oversee various departments within the Risk operations team, ensuring efficient and effective operations across all functions.
  • Drive initiatives to enhance productivity and quality, leveraging advancements in technology, including AI, to optimize operational workflows.
  • Establish and monitor key metrics to measure team performance, track progress, and achieve organizational goals.
  • Collaborate closely with cross-functional teams including Risk product, policy, engineering, design, Sales & Account Management, and data to develop and implement comprehensive risk management strategies.
  • Ensure compliance with regulatory requirements and industry standards, and actively contribute to the development of policies and procedures.
  • Manage multi-site operations, including Business Process Outsourcing (BPO), to support operational scalability and efficiency.
  • Work closely with teams across Square to ensure new products are launched safely, our sellers have a remarkable experience through their entire lifecycle and Square is meeting regulatory and audit requirements.
  • Seek out trends in risk management and their applicability to the Square business model. In addition, stay current on innovative business and technology trends in payments and lending in order to advise senior leadership on operational risk initiatives.
  • Lead or contribute significantly to overarching strategies related to fraud prevention, disputes management, credit risk, and other risk-related areas.


Qualifications
You have:

  • A relevant BA/BS degree. MBA a plus.
  • 10+ years of experience in the financial industry, with a focus on risk assessment, management, fraud prevention, disputes/chargebacks, credit risk or payment processing.
  • Experience leading and managing large-scale teams.
  • Demonstrated success in overseeing organizations of 100+ individuals.
  • Proven experience in a technology-driven environment with a history of rapid growth and expansion into new markets.
  • Strong strategic thinking and analytical skills, with a demonstrated ability to apply data-driven insights to improve operational effectiveness.
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action.
  • Passion for leveraging new technologies, including AI, to enhance operational efficiency and mitigate risks.
  • Experience leading high-performing teams and developing future leaders through mentorship and coaching.


Qualifications
You have:

  • A relevant BA/BS degree. MBA a plus.
  • 10+ years of experience in the financial industry, with a focus on risk assessment, management, fraud prevention, disputes/chargebacks, credit risk or payment processing.
  • Experience leading and managing large-scale teams.
  • Demonstrated success in overseeing organizations of 100+ individuals.
  • Proven experience in a technology-driven environment with a history of rapid growth and expansion into new markets.
  • Strong strategic thinking and analytical skills, with a demonstrated ability to apply data-driven insights to improve operational effectiveness.
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action.
  • Passion for leveraging new technologies, including AI, to enhance operational efficiency and mitigate risks.
  • Experience leading high-performing teams and developing future leaders through mentorship and coaching.
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What are Block Perks + Benefits

Block Benefits Overview

At Block, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs

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