Lumos has grown quite a bit recently, supported by Andreessen Horowitz (a16z), a dedicated team of almost 70, and a customer base that has swelled six-fold in the last year. As our Head of Solutions Engineering, you’ll be growing a critical part of the company — shaping and growing how the function runs at Lumos to be a technical and strategic engine fuelling our growth! You will work closely with our Sales, CS, Product, Engineering leads, as well as our technical cofounders and CEO in one of the most impactful and high-leverage positions in the company. You’ll be reporting directly into the CEO. 🚀

✨ Your Role

• Shape Solutions Engineering Strategy: Empower the SE team to adopt a proactive and strategic approach, reducing reactive tasks. Your guidance will help SEs influence more ARR and be more strategic.
• Develop Technical Infrastructure: Work with engineering to construct an effective technical environment for Customer Success and Sales teams. This role involves creating dynamic demo environments and refining tooling for smooth onboarding processes.
• Design Process Improvements: Enable the SE team to create runbooks for POC excellence, draft implementation plans and runbooks for more technical Lumos products, clearly delineate responsibilities during pre-sales and post-sales stages, and reduce the amount of technical customer support work.
• Lead Cross-Functional Collaboration: Facilitate collaboration across all Lumos teams (SE, Success, Sales, EPD) to unblock operational bottlenecks for a more seamless technical sales motions and customer implementations.
• Drive Team Leadership: Shape the career development framework and boost skills of the SE at Lumos through dedicated training and coaching.
• Lead Solutions Engineering Execution: Act as a player-coach by individually driving deals forward. This might include supporting deals and customer onboardings from initial integration to successful activation, co-building ROI trackers, conducting targeted demos based on discovery, and implementing technical use cases post-sales.

🙌 What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

We encourage you to apply even if you think you might not be perfect fit! 🤝

💰Pay Range 

• $185,000 - $210,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.