THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. Our team is the face of Eventbrite, and we’re charged with finding, attracting, and bringing on the best of the best to drive Eventbrite’s growing business and award-winning culture forward. Hiring the best talent globally is no easy feat. However, we have a talented team who has an inspiring story and mission. Our perfect candidate is someone who can connect that vision and story with top-notch talent.

We are looking for a Director, People Systems & Operations to lead our People Systems & Operations team and help design and drive our people programs, processes, systems, and tools to ensure scalability and efficiency.

THE TEAM

Eventbrite’s People Systems & Operations team is dedicated to creating and delivering an exceptional Briteling experience at every stage of the employee lifecycle with efficient and seamless people processes, policies, systems, and programs. We strive to remove barriers and provide the tools needed to help our Britelings develop and thrive. We’ve built a team culture that is unparalleled and we’re committed to elevating our own bar of excellence. 

THE ROLE

Reporting into the VP, Total Rewards & Operations you will lead a team that plays an integral part of our larger Briteling Experience. You will partner with other senior managers to establish strategic plans and make final decisions on operational and administrative matters. You will manage the implementation and administration of human resources programs, policies, and procedures. You will serve as liaison to internal stakeholders and maintain service level agreements. You will monitor efficiency, utilization, and effectiveness of the systems and operations team.

YOU WILL

• Lead and manage a growing team responsible for managing the employee experience throughout the employee lifecycle
• Lead the global people operations systems roadmap and self-service strategy to support long-term and service delivery goals, and ensure the highest levels of data management and accuracy for all HR Systems
• Lead strategic decisions to evaluate, recommend and customize new and existing Workday modules
• Ensure People Systems and Operations is globally compliant and that proper controls are in place
• Play an instrumental role in helping drive the coordination of global people operations execution across our multiple global offices
• Improve processes and drive requirements for additional improvements to eliminate manual processes
• Build a metrics driven organization
• Establish strategic and operational objectives and work plans and delegate to subordinates
• Ensure adherence to budgets, work plans and performance requirements
• Interact with Senior Leaders on matters concerning several functional areas
• Analyze situations that require advanced knowledge of organizational objectives
• Implement strategic policies when selecting methods and evaluation criteria for obtaining results.

THE SKILL SET

• Strong working knowledge of Workday including implementation, customization, business process development, reporting and security
• Knowledge of HR and global privacy laws, information security and quality principles
• 10+ years of progressive experience in HR
• Experience designing and implementing scalable, high quality operational HR programs, processes and systems
• Ability to influence, engage, and partner closely with appropriate business partners across all levels of the organization in planning, change management and conflict resolution.

BONUS POINTS

• Global HR experience
• Experience implementing impactful HR analytics

ABOUT EVENTBRITE

Eventbrite is a global ticketing and event technology platform, powering millions of live experiences each year. We empower creators of events of all shapes and sizes – from music festivals, experiential yoga, political rallies to gaming competitions –– by providing them the tools and resources they need to seamlessly plan, promote, and produce live experiences around the world. Last year, the team served 795,000 creators hosting nearly 4 million experiences across 170 countries. Meet some of the Britelings that make it happen.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

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