The Plan Launch team is responsible for implementing Collective Health clients’ healthcare plans, creating an exceptional experience as new clients transition onto the Collective Health platform. As the Plan Launch team and Collective Health continue to grow, Plan Launch is shaping client plan design and developing new processes to support these functions at scale. As part of the Member Services team within Customer Experience, the Plan Operations team owns specialized processes that require close collaboration with Finance, Legal, Product, and other internal teams. 

What you’ll do:

• Be an integral part of shaping, growing, and scaling our Plan Launch team and the Collective Health client plan design experience
• Lead the implementation of clients onto the Collective Health platform, including: 
• Transitioning clients onto the Collective Health platform by working with internal and external teams on plan design implementations and recommendations
• Communicating effectively with internal implementation teams and external client and broker teams regarding data collection and project execution
• Performing quality checks for key internal and member-facing materials
• Manage the end-to-end implementation process for renewal clients, including but not limited to:
• Updating plan benefit matrices to ensure data is accurate and available for downstream outputs
• Driving internal and external coordination efforts to resolve complex plan design questions and issues, creating improvements year over year
• Building new benefits to improve client and member experience
• Generating and quality checking key materials (SBCs, SPDs, Open Enrollment materials, Member Portals, etc)
• Own and scale several key areas in Plan Launch — data gathering workflows, feedback management, plan design and analytics inquiries, and more
• Apply plan design expertise to triage and respond to client inquiries and issues, complete sales scoping requests, and improve member-facing content templates throughout the year
• Collaborate cross-functionally within Collective Health with Member Services, Product, Development, Legal, Clinical, Copy, and Client Success teams to delight our customers

About you:

• 3+ years’ experience in health benefits, ideally gained in a benefit consulting / brokerage firm or health underwriting / actuarial function of an insurance company
• You speak and write clearly, concisely, and with the needs of the audience in mind
• Excellent Microsoft Offices or Google Suites skills, particularly in Excel / gSheets and PowerPoint / Slides
• You are self-motivated, intellectually curious, and take ownership for everything you do
• You pay extreme attention to detail
• Ability to collaborate with others to deliver project objectives
• You think critically and are willing to question the status quo in a constructive and thoughtful manner
• You thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
• You possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
• Bachelor’s degree required

Collective Health is a technology company working to create the healthcare experience we all deserve. Founded in 2013, our team of engineers, designers, product managers, and actuaries are redefining the $1 trillion market of employer-sponsored health benefits with data-driven and people-focused products. Our complete health benefits solution helps great companies like Activision Blizzard, Palantir, Restoration Hardware, and Pinterest take care of their people by harnessing the power of design and technology. Based in San Francisco, CA, we’re backed by some of the best investors in Silicon Valley including Google Ventures, Founders Fund, NEA, and Redpoint Ventures. Everyday, Collective Health works to create a diverse, inclusive workplace where employees can grow their careers, which is why we were recently named one of Fortune’s 2018 Best Workplaces. For more information, visit us at https://www.collectivehealth.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.