Play a mission-critical role in supporting the future of online commerce. We are looking for someone who oozes passion, creativity, and a love of helping others.  

As a Customer Experience intern, you’ll partner with multiple teams including Customer Success, Support, Implementations, and our analyst team to ensure we’re meeting our merchants’ needs and have the best internal processes. You’ll work with various data-driven processes and drive success through data hygiene and integrity.

Responsibilities

• Assist Customer Success Managers with Quarterly Business Reviews and monthly reviews.
• Scale and optimize processes that impact multiple teams and stakeholders.
• Work with data analysts on merchant-specific and company-wide projects.
• Analyze customer cohorts and segments to identify trends and suggest best practices Improve data integrity across multiple systems.
• Work with Salesforce, Zendesk, and other internal workflows.
• Organize information and knowledge within our applications, playbooks and shared drives.

Requirements

• Operational excellence.
• 1 year of your MBA completed by summer 2020.
• Amazing attention to detail and outcome-oriented.
• Love for data and hyper focused on solving problems.
• Experience tackling problems outside your scope.
• Burning intellectual curiosity.