Technology can connect us, empower us, and drive us. At Cisco Meraki, we believe that by embracing an incredibly extensible and innovative software platform that simplifies the ever-increasing complexity of IT and business, we can free passionate people to focus on their mission. Do you share our belief?

We are looking for an Executive Briefing Program Manager to create meaningful engagements with customers and partners in physical spaces and digital briefing rooms. In this role, you will lead the Cisco Meraki Executive Briefing Center (EBC) program, and optimize the program for scalability, customer experience and measurement.   

This role is part of our Marketing Strategy team. This role will have the opportunity to collaborate with teams throughout Meraki, Cisco and with our customers directly. You will get to know our customer really well. From those efforts you'll be able to extract meaningful insights that can improve our customer experience. Alongside that work, you will focus on building a space for sharing industry trends.

This is a new role within our organization.

WHAT YOU'LL DO:

• Revitalize the EBC experience for both in-person and virtual events, including the creation of a dedicated EBC space within the San Francisco office
• Define the strategy to measure and optimize the EBC experience for customers
• Build a framework to ensure each briefing center agenda is relevant, targeted and impactful and a template to make content creation scalable for internal teams
• Bring EBC best practices derived from regular networking and attendance with industry resources, such as the Association of Briefing Program Managers
• Create a centralized repository to ensure customer insights are discoverable and actionable internally
• Manage the customer insights collection process to prevent audience fatigue and derive maximum value from every survey

WHO YOU ARE

• You have 5+ years of marketing experience and a proven track record of building EBC programs that optimize customer lifetime value
• Experience using EBC tools such as BriefingSource and measuring the impact of EBCs in CRMs like Salesforce
• Knowledge in customer surveying tools such as Qualtrics and GetFeedback
• Bachelor's Degree required
• When it is safe to do so, you are willing to travel up to 25% as needed

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.