Particle is the most widely-used Internet of Things (IoT) platform. We've built the largest community of developers and engineers in the industry, and we've shipped more than hundreds of thousands of development kits to 170 countries. Hundreds of IoT products, from smart home appliances to industrial equipment, are being built on Particle's platform. We are committed to making it easy for anyone to get their products online, and we support product creators of any size — from Fortune 500s to blossoming entrepreneurs.

People at Particle

Investment in our people is critical to who we are as a company. From extensive onboarding, to 360 feedback, to your very own Culture Ambassador, you’ll have the tools to navigate your own success from the start. From there, you’ll work with your manager to create your own growth path and get the coaching needed to achieve it. Our people get:

• Competitive health, dental, and vision benefits
• Stock options
• Flexible and open vacation policy
• Commuter allowances
• Generous parental leave policy

Summary:

Particle is growing at a rapid pace and continuing to cement its stature as the leading Internet of Things company. Exceeding revenue targets each quarter, Marketing Operations is going to play a critical role in sustaining this explosive growth.

The Marketing Operations team is chartered to build a foundation of structure, speed, and agility to empower marketers to realize their vision and drive business results. As we build our Marketing Operations team to support Particle’s rapid growth, a best in class Marketing Operations function is critical. The Marketing Operations Manager role will have the opportunity to craft and execute on their vision for a best-in-class Marketing Technology stack. The role will play an important part in defining Particle’s marketing processes and cross-collaboration between the sales, operations, and marketing functions.

You will:

• Manage the implementation of Marketing Operations programs (including Salesforce enhancements, integrations via Tray.io, etc.)
• Implement and maintain a world class Lead Scoring Model
• Analysis and reporting of lead attribution and pipeline metrics; turning empirical data into plans
• Ongoing management and maintenance of key campaign and lead generation programs through Marketing tools 
• Represent Marketing in operational meetings: work to articulate marketing business problems, develop use cases, and deliver business requirements to our partners in Sales, Operations, and Product
• Own Root Cause Analysis for marketing system issues 
• Proactively identify and solve for key system and process gaps
• Formalize the request process for marketers and sales, align on feasibility and expectations
• Partner with marketing team members to create and implement an ideal customer journey with complex decision trees (complete with nurture emails, lead score attribution, and surfacing to the sales team)
• Identify, design, and execute new processes that enable marketers to be more effective in their day to day work
• Provide detailed reports on Key Performance Indicators for presentations to key stakeholders (Quarterly Business Reviews, Board of Directors, Sales Kick Off meetings, etc.) 

You have:

• 5+ years of work experience in Marketing Operations/Sales Operations 
• 2+ years in a demand generation/sales development role
• Marketo Certified Expert accreditation 
• Proficiency with CRM tools (eg: Salesforce), ETL Tools (eg: Segment), and Data Visualization Tools (eg: Tableau) 
•  Database fundamentals (running SQL queries etc.)
• Ability to build strong relationships with internal customers (in Marketing, Sales, and Operations) and translate their needs into supporting capabilities
• Strong problem solving techniques to identify and solution for key business problems
• Project Management expertise including the evaluation, planning, and implementation of new tools
• Experience working with business technology teams to develop internal tools, including: writing business requirements, gaining alignment on decisions, ensuring new capabilities will support business needs
• Exposure to distribution channels and international channels is a plus

About Particle

We are inspired by our mission of enabling the next technological revolution, and by the incredible products that people build on our platform. We also support our Particle family and community by embracing our core values of caring, curiosity, openness, joy, and trust.

Everyone is welcome at Particle. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.